The brand is one of the leading e-commerce players, bringing local as well as established brands on one platform. This e-commerce brand helps local retailers connect with customers in different categories, including restaurants, fashion, beauty, grocery, spa, gyms, etc.
Dialdesk's impact on the productivity of the brand's customer support was significant. We not only saved on costs, but also helped resolve tickets quickly and efficiently. Our team was able to provide the best possible solution to their client's inquiry and complaints, which was more than their earlier customer support partner.