In the second part of this blog post, we’ll be talking about the rest of the issues that can make […]
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In any business, customer retention is key to maintaining a positive reputation and keeping your numbers up. If you’re struggling […]
Read moreThe Cloud is increasingly becoming the de facto method for business telephony. Businesses are increasingly choosing cloud telephony for its: [...]
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In the first part, we went over the five best commandments of a good customer support agent. Now, we’re going […]
Read moreis the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.