What Should You Do If A Prospect Says “I’m not interested”? – Part 2

What Should You Do If A Prospect Says "I'm not interested"? - Part 2

Part 1 of this series gave some great tips for what to do when a prospect says they’re not interested. We also shared how to avoid being pushy when trying to convince them. In case you missed it, here’s the link to the blog:

At what point do you give up on selling to someone who’s not interested? It’s a common dilemma that salespeople face. You’ve probably been in a situation where you’re trying to sell something and the other person keeps saying they’re not interested.
In this blog, we’ll discuss the different stages of selling to someone who isn’t interested.

The stages of selling to an “I am not interested” person

When trying to sell to someone who says they are not interested, it’s important to understand their stage of interest.
There are four stages of interest, and you need to know which one your customer is to make the best-selling pitch.

  • The first stage is when a person is considering buying something. They may be browsing through products or reading customer reviews. At this stage, the customer is still open to buying anything, but they aren’t ready to commit.
  • The second stage is when a person has made up their mind about buying something. They have narrowed down their choices and have decided on a product or service that they want. At this point, the customer is ready to sign up for a subscription or make a purchase.
  • The third stage is when a person has bought something from you. They are likely very happy with their purchase and will recommend you to others. At this stage, the customer is loyal and doesn’t want to switch providers or brands.
  • The fourth stage of a product’s life cycle is when a customer no longer gets enjoyment or use out of it. This often happens a few months or years after purchase, but it can also happen immediately after using it just once.

Handling Objections in the Presale Stage

The presale stage can be a challenging time for any business. One of the most common objections to sales is “I am not interested”. Handling these objections can be a challenge, but with a little preparation, you can successfully close deals without wasting time or energy.

The first step is to understand why the person might be resistant to purchasing. There are many reasons some may say they are not interested in a product or service, but some of the most common reasons include lack of information, mistrust of sellers, and fear of commitment.

Once you have identified the reason for the objection, you can start to address it.

  • If the client is resistant to buying because they do not have enough information about the product or service, you can provide them with more information. This can be done through literature that you provide during your sales meetings or by sending follow-up emails after your meeting.
  • If the client does not trust sellers or feels uncomfortable committing, you can try to build trust and confidence before selling. You can do this by demonstrating your credibility and sincerity in your interactions with the person. Try to be clear, transparent, and honest in your communications with the client, and avoid pressuring them into a sale.
  • If the client is resistant to buying because they are scared of making a mistake, you can help them feel comfortable by explaining the risks and rewards of buying the product or service. You can also suggest alternatives, such as using a comparison site or hiring a consultant to help them make a decision.
  • If a client is resistant to buying because they are worried about commitment, you can offer a trial period or allow them to buy partially. This will help them understand how the product or service works and give them a chance to decide if they want to purchase it fully.

Handling Objections in the Sale Stage

If you’re selling a product or service and someone tells you they’re not interested, it can be tough to hear. But don’t despair – there are some things you can do to turn the situation around. Here are a few quick tips:

  • Don’t take it personally! Thank them for their time and let them know that you understand their decision.
  • Ask them if there was anything in particular that led them to their decision.
  • Use what you learn from their feedback to improve your own sales pitch.
  • Don’t give up – keep trying and eventually you’ll find someone who’s interested in what you’re offering.
  • Stay positive. Even if the person says they are not interested in your product or service, do not let the rejection affect your mood. Remain upbeat and continue to market to other potential buyers.

We hope you found the series informative and would love to hear your thoughts on the blogs. If you have any questions about the topic or are in a similar situation and need help resolving the issue, please reach out to us.

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Author Profile

Nitish Kaul
Nitish Kaul
Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic services and made sure their needs have been met promptly. His knowledge of pertinent business strategies and his decision-making skills help add to the team dynamic by creating positive results for every project we work on. He knows how to get the job done efficiently.

2 responses to “What Should You Do If A Prospect Says “I’m not interested”? – Part 2”

  1. I just wanted to say thank you for such a great blog. I found it really helpful with my business and I also found it very educational. The customer support that was mentioned in this blog is of huge value, especially since I’m new to your business.

  2. Your blog is a valuable resource! I’ve been through it and found a few great tips that I can use as a checklist for my business! Thank you for sharing your knowledge!

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