Chatbots have been around for a few years now, but they’ve only recently become more popular. The chatbot industry has […]
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“About three-quarters of consumers who give a company a “very good” CX rating are likely to forgive a company for […]
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Customer support may be one of the least appreciated departments in any business, but there is no denying that it […]
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Do you want to improve your customer service skills? Do you feel like you could be doing a better job […]
Read moreis the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.