What is a Service Desk? Service desks, help desks, or support desks all refer to departments that provide help to internal and external customers, but how do they differ and what do they do?
The main difference is that service desks are often used for customer support, and help desks are often used for internal IT issues. The main point of a help or service desk is to provide customer support or to support internal IT. Often, companies will have a help desk for internal IT issues and a separate service desk for customer support issues.
This blog is an ideal tool for assessing the efficiency and quality of your customer service or help desk and identifying any areas of improvement.
This metric measures the average amount of time it takes to resolve a ticket from start to finish. By tracking this number, you can get an idea of how long each issue is taking and identify areas for improvement.
This metric measures the average amount of time it takes for your team to respond to a ticket after it’s been submitted. Quick response time is important for providing excellent customer service, so aim to keep this number as low as possible.
This metric measures the percentage of tickets that are successfully resolved within a given time frame. A high-resolution rate is indicative of a well-run help desk, so aim for a number as close to 100% as possible.
Customer satisfaction is a key goal for any business.
You can measure customer satisfaction, usually with surveys and while they’re sometimes referred to as customer satisfaction or NPS surveys, they can be taken after any positive experience with your business: we recommend running them following ticket success conversations to see how things went internally, or you can ask customers to take the survey after tickets have been resolved if some issues remain.
All department chiefs should periodically monitor the customer feedback service, and make sure to address any actionable items quickly so that your customers are happier. Monitoring data can not only motivate your front line agents, but it will also make customers happier too!
One of the most important help desk metrics is the company’s resolution rate. This metric represents the percentage of tickets that are successfully resolved by the team.
A high-resolution rate means that your team is efficient and effective at solving customer problems.
There are a few different ways to calculate the resolution rate.
Regardless of the method you choose, it is important to track the resolution rate over time so you can recognize trends and areas for improvement. When you see a dip in your resolution rate, you can investigate the cause and take steps to improve it.
In business, ‘conversion rate’ is often discussed, especially in marketing.
A conversion rate is the percentage of people who take the desired action. For example, if 100 people visit your website and four of them buy something, your conversion rate would be 4%.
If you’re running a service desk or internal help desk, you probably want to know what your conversion rates are for different types of interactions.
Let’s understand the conversion rates:
Is your service desk dealing with a high abandon rate? This metric can help you assess how efficient and effective your service desk is. The abandon rate is the percentage of customers who hang up before their call is answered.
A high abandon rate indicates that your service desk is not able to handle the volume of calls it receives. This can be due to a number of factors, such as understaffing or poor call routing. If you have a high abandonment rate, it’s important to take steps to mitigate it.
This includes ensuring that calls are answered promptly and efficiently and that customers are routed to the appropriate agent.
How many contacts does your help / service desk receive each day? How are these contacts distributed among the various channels you offer (e.g., phone, email, web, etc.)? This metric can help you understand which channels are used most often and whether you need to adjust your staffing or support offerings accordingly.
Another important metric is the average speed of answers for each channel.
This measures how long it takes for your team to respond to a customer inquiry, and can be a good indicator of overall customer satisfaction. If you find that certain channels have a consistently high speed of answer, you may want to focus more attention on those channels in order to keep customers happy.
Additionally, you’ll want to track the average handle time for each contact. This metric measures how long it takes from when a customer first contacts your help desk until the problem is resolved. A high average handle time can be indicative of a number of issues, such as understaffing or complex problems that require more time to resolve. By keeping an eye on this metric, you can make sure that your team is able to resolve issues in a timely manner.
The help desk turnover ratio is a metric that can be used to assess the efficiency and quality of the service provided by a help desk. This metric can be used to help identify areas where the help desk can improve its operations and provide better service to its customers.
Headcount FTE is a metric that measures the number of full-time equivalent employees working in a particular area. This metric is often used to compare the staffing levels between units and the company as a whole to show growth or stagnation. For example, you may use headcount FTE to compare staffing levels in your IT department with those of your competitors in order to assess whether you are ahead or behind them in this regard.
The headcount full-time equivalent is a good metric to use when managing a service/ help desk. It helps you track your employees’ progress over time, which gives you an idea of the potential areas for savings in terms of manpower and equipment. Second, it allows you to compare agents to one another by showing how many tickets each agent can handle per hour, then giving you what percentage that represents compared with other agents who are working at that same level of efficiency.
This blog post was all about the top most important metrics for service desks and help desks, as well as how to measure them. We hope you enjoyed reading it and will be able to apply some of the insights to your own service desk or help desk.
If you have any questions about what was said in this blog, we’re always here to help! Please contact us at 96433 03884. We’re looking forward to hearing from you!
Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read moreAuthor Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read moreAuthor Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read moreAuthor Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read moreAuthor Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read moreAuthor Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read moreAuthor Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read moreAuthor Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read moreAuthor Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read moreAuthor Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read moreAuthor Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read moreAuthor Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read moreAuthor Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read moreAuthor Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read moreAuthor Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read moreAuthor Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read moreAuthor Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read moreAuthor Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read moreAuthor Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read moreAuthor Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read moreAuthor Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read moreAuthor Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read moreAuthor Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read moreCustomer service is vital to the success of any business, but in the healthcare industry, it’s even more important. Healthcare […]
Read moreThe blog provides 5 ways to improve your B2B customer service and reduce churn. The possibilities of successful improvement in […]
Read moreAutomation has been an accelerating buzzword in the business world over the last decade. There are many different types of […]
Read moreHow often do you experience unhappy customers? Poor service, wrong product delivery. Sometimes the little things make a huge difference […]
Read moreIn the era of customer-focused culture, every company needs to think about what customers want, and what kind of products […]
Read moreCustomers are more than loyal to the channel they perceive as ‘solving’ their needs. In an emotionally charged competitive market, […]
Read moreIf so, you may want to consider using call centres to help solve some of your challenges. Call centres can […]
Read moreReturn to Origin Rates has been stretched so tight in e-commerce that all attempts are now on to reduce, if […]
Read moreWhile spreading the word with affiliate marketing might seem like a complicated process, it can actually be surprisingly simple! In […]
Read moreCustomer service has changed over recent years – businesses in every industry, from food delivery to e-commerce, have realized that […]
Read moreIt’s difficult to keep one’s fingers on the pulse of the e-commerce industry these days, as it constantly shifts and […]
Read moreIn the second part of this blog post, we’ll be talking about the rest of the issues that can make […]
Read moreIn any business, customer retention is key to maintaining a positive reputation and keeping your numbers up. If you’re struggling […]
Read moreAuthor Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read moreIn the first part, we went over the five best commandments of a good customer support agent. Now, we’re going […]
Read moreBeing a good customer support agent is like being a good artist and a good scientist rolled into one! You […]
Read morePart 1 of this series gave some great tips for what to do when a prospect says they’re not interested. […]
Read moreSales is always a challenging task, but it can be even more difficult when you’re trying to convince someone to […]
Read moreBeauty brands have always relied on word-of-mouth marketing to drive sales. But with the explosion of social media, there’s a […]
Read moreIncreasing customer retention rates by just 5% can increase profits by between 25% and 95%. (Bain and Company) Factoring in […]
Read moreCustomer loyalty is king for any business. Ensuring you have a loyal customer base is important for many reasons. It […]
Read moreThe beauty and cosmetics industry is always changing, and keeping up with the latest trends can be a challenge. But […]
Read moreRemember that not every customer wants to engage with your brand through the same digital channels. Just because someone browses […]
Read moreOmnichannel marketing is about providing a seamless customer experience across all channels. And, while it can be a challenge to […]
Read moreThe beauty industry is expected to have a bright future, with global sales reaching $131 billion by 2026. This is […]
Read moreYou may have noticed that over the past few years, there has been a growing trend of beauty and cosmetic […]
Read moreIn business, the term “customer acquisition” refers to the process of attracting and converting new customers. Customer acquisition can be […]
Read moreBeing able to understand your customers and respond to them based on their needs is a crucial skill in the […]
Read moreWith the 24/7 customer service culture that pervades today’s world, it’s no wonder that so many people are looking to […]
Read moreBusinesses of all sizes are increasingly looking to customer success training as a key ingredient in their continued success. Customer […]
Read moreThe world of online advertising seems to change every day, and not always for the better. Because of this, new […]
Read moreIn our previous blog on customer onboarding, we discussed how to make the onboarding process smooth for your customers. So, […]
Read moreDo your sales managers have a solid grasp on how to kick-start your sales team? Your sales staff is underperforming […]
Read moreLet’s be honest: there is a lot of competition when it comes to businesses trying to acquire new customers. By […]
Read moreIt’s no secret that customer acquisition is one of the most important aspects of a business’ success. But making the […]
Read moreCustomer relationships are a critical part of small business success. A customer’s satisfaction is the key to any business owner’s […]
Read moreOnboarding is one of the most important steps in crafting a successful customer relationship. It’s the process of introducing new […]
Read moreAre you tired of going through the motions with your sales prospecting techniques and wondering if you could do better? […]
Read moreCross-selling and up-selling are two tactics that can help your business grow by using internal marketing. If you’re unfamiliar with […]
Read moreCold email deliverability is a tricky thing to master! It’s one thing to send out a cold email and it’s […]
Read moreRunning a business is hard enough without having to worry about customer support. But if you find yourself struggling to […]
Read moreChatbots have been around for a few years now, but they’ve only recently become more popular. The chatbot industry has […]
Read more“About three-quarters of consumers who give a company a “very good” CX rating are likely to forgive a company for […]
Read moreCustomer support may be one of the least appreciated departments in any business, but there is no denying that it […]
Read moreDo you want to improve your customer service skills? Do you feel like you could be doing a better job […]
Read moreRetail customer service is a key part of any successful business. There are many tips and trends in delivering Retail […]
Read moreEvery year, the retail industry is moving towards advanced technology solutions while trying to achieve a better customer experience. Customer […]
Read moreCustomers are using social media to voice their opinions, complaints, and concerns. Customer service and social media go hand in […]
Read moreThe question is: can you improve your customer retention strategy? We’ll take a look at some of the best ways […]
Read moreCustomer service is a vital part of any business. The reason is simple: people will only stay loyal if they […]
Read moreA customer acquisition strategy is one of the most important pieces of your growth puzzle. Without a competitive strategy in […]
Read more“Ease your customers’ pain.” – Hazel Edwards. This quote simply describes how important it is to be there for your […]
Read moreWondering how to get more customers for your business? This blog has the answers you have been looking for. We […]
Read moreCustomer Service is a craft that often requires an understanding and respect for the customer. This means being able to […]
Read moreOne of the most important aspects of any business is ensuring that its sales funnel is effective. Selling products and […]
Read moreIn Part 1, What as a sales funnel and how to create a sales funnel but now it’s time for […]
Read moreA good sales agent is an indispensable part of a team for any business. When your sales agents are doing […]
Read moreAuthor Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]
Read moreYou plant a tree and hope that it grows well and one day there will be fruit or flowers on […]
Read moreWhile customer support is, at first glance, an area that many think of as being fairly simple – this is […]
Read moreFor most businesses and organizations, customer support is a top priority. You want to ensure your customers are not only […]
Read moreA satisfied customer is better than an excited one! Make your customers happy and satisfied by facilitating a smooth communication […]
Read moreAs a business owner, you probably know that customer lifecycle management (CLM) is the process of managing the interactions your […]
Read moreImproving the customer service experience for your customers is a critical component of creating a positive brand image and driving […]
Read moreManagers will come across various issues and obstacles as they navigate their new positions – a blog that debunks these […]
Read more“Excellent customer service is the number one job in any company! It is the personality of the company and the […]
Read moreSurvey Monkey found that 85% of customers are likely to give feedback when their experience was positive and 81% will […]
Read moreAccording to Invesp, 44 % of companies admit that they focus more on getting new customers instead of retaining the […]
Read moreCustomer churn is a term that refers to the number of customers lost from a company. Understanding why this occurs […]
Read more70% of buying experiences are based on how the customer feels they are being treated (McKinsey & Company). The above […]
Read more“Just having satisfied customers isn’t good enough anymore. If you want a booming business, you have to create raving fans.” […]
Read moreCustomers are one of the most important components and resources of a business. To be successful, they need to know […]
Read moreSince the dawn of time, one of the most significant functions of a customer service department has been handling customer […]
Read moreChatbots are computer programs that can converse with humans in natural language. They are used by companies to interact with […]
Read moreAuthor Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]
Read more“Every day we’re saying, ‘How can we keep this customer happy?’ How can we get ahead in innovation by doing […]
Read moreThere’s nothing more important for a business than keeping its current customers, but unfortunately, this is often the part of […]
Read moreDo you know the feeling when you present your proposal and align the meetings but nothing happens? You’re not alone. […]
Read moreAre you looking for an email marketing template that works well for customer support? Look no further! Creating an email […]
Read moreCustomer support managers are tasked with solving problems for their customers, but unfortunately, this isn’t always easy. Sometimes customer support […]
Read moreEmail marketing is one of the most effective ways to communicate with customers and build a sense of trust between […]
Read more“If the company’s customer service is excellent, 78% of consumers will do business with a company again after a mistake.” […]
Read moreSocial media has been a blessing and a curse for customer support. It allows you to provide customer support faster […]
Read moreAccording to HubSpot Research, 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. […]
Read moreThe only way to sustainably grow your business is by investing in your customer support. Yet most businesses fail because […]
Read moreThe blog post talks about how artificial intelligence is being used in call centers, and how it will impact customer […]
Read moreAccording to Fortune Business Insights, Customer Relationship Management (CRM) was valued at $52.64 billion in 2020. Pandemic effects in the […]
Read more“The global cloud telephony service market is expected to reach US$ 65.10 billion by 2030 during the forecast period from […]
Read moreThe world has seen an explosive rise in the popularity of cloud-based software, and Dial CRM is one example. A […]
Read moreRunning a call centre is not just about keeping your customers happy. It’s also about keeping your sales high. In […]
Read moreStephen Covey, the author of ‘The 7 Habits of Highly Effective People’, said that successful people are always working on […]
Read moreAs Mark Hunter says: “It’s not about having the right opportunities. It’s about how you handle the right ones.” When […]
Read more“One of the greatest failures of every generation is that it refuses to read the minutes of the last meeting.” […]
Read moreAs Jacquelyn Smith, Forbes says, “A successful sales pitch isn’t a monologue. It’s a dialogue.” An effective sales pitch is […]
Read moreThe impact that customer service has on a business is something that often gets overlooked. Customer service is often seen […]
Read moreAs of now, nobody’s sure what will happen when these two generations – one, who never expects companies to pick […]
Read moreCustomer data is a valuable business asset. You must build an effective customer data management strategy to protect that asset. […]
Read moreA help center is your lifeline to customers. While building one is *not* a straightforward process, here are key points […]
Read moreEvery business has customers and every business has the chance to improve its business by growing its customer base. Since […]
Read moreDo you know if your business has a customer focus? Although it might seem like a difficult question to answer, there […]
Read moreAuthor Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]
Read moreYou might think that creating the “ultimate customer experience” is all about making sure your customers are happy. If a […]
Read moreKeeping prices competitive is essential for any business. Having this information can make the difference between having a successful business […]
Read moreAs any business grows and expands, it’s common to focus on scaling operations. Certainly this is true, but sometimes companies […]
Read moreNo matter how much you love your product, your customers will always know better than you. Learn to listen and […]
Read moreSometimes, companies will promote themselves as experts in customer retention, but what does this mean? Customer retention is the main […]
Read more“Listen to your customers before they listen to your competition.” – Julian Hall When was the last time you looked […]
Read moreLost sales and lower-income are not the only indicators of abandonment. Abandonment even results in a loss of clients for […]
Read moreIf you are in charge of retaining your company’s customers, you know the feeling of sadness when you hear customers […]
Read more“Your most unhappy customers are your greatest source of learning.” – Bill Gates A customer is the backbone of every […]
Read moreIn the past few years, businesses were falling all over themselves to get a chatbot up and running for their […]
Read moreYou’re doing all the right things. You’re friendly, you’re responsive, you’re on top of customer issues and you’re constantly delivering […]
Read moreAuthor Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]
Read moreCustomer service KPIs (Key Performance Indicators) are the tools that help you understand how your customer service is performing. KPIs help you identify if you’re meeting your business goals, how well your agents are performing, and how your customer satisfaction is trending. They’re important because they provide actionable data you can use to improve your customer service.
Read moreLet us say that you own nothing but sheep. So one day you are out grazing the flock and all […]
Read moreNo matter what industry your business is in, every business has the same goal: Keeping your Customers! Customer retention is […]
Read moreAn effective ticketing system tracks and manages customer interactions, and makes it easier for support departments to manage their efforts. Data gleaned from these help agents provide personalized service and streamline operations, which helps support staff coordinate their efforts and automate tedious (and often time-consuming) tasks, facilitating both personalized service and faster resolution.
Read moreAuthor Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read moreGlobally, the E-Commerce Market is expected to reach USD 16,215.6 billion by 2027, growing at a CAGR of 22.9% during […]
Read moreOrganizations need a resilient strategy for customer retention that makes sense in relation to current market conditions. Many companies are already prioritizing customer experience as it can be more profitable, yet it is still important for organizations to look ahead and identify any changes coming ahead of competitors in the market, who might not have made the same move yet.
Read more“Customer experience” has been an important aspect of business marketing strategy since the beginning of the 21st century. Businesses have been shifting towards a “customer-first” mentality, where their goals align with improving customers’ happiness and satisfaction by taking into consideration all that they think and feel, rather than focusing solely on financial gains. To achieve this customer-centric approach, businesses have taken advantage of technologies to determine customer emotions at a deeper level.
Read moreOn the whole, it is best to be quickly responsive when it comes to consistently responding to leads. Ready responsiveness helps expedite client requests, which will save you money on several levels. You’ll have access to a larger pool of customers while keeping uninterested consumers from slipping away and ultimately decreasing your number of potential sales. Please read the blog below that pertains directly to the benefits of kick-starting your lead response times today!
Read moreThis blog will help you take a closer look at what cloud telephony is and How does Cloud telephony work to benefit your business. It also makes it easier for employees to collaborate, share knowledge, and for companies to track conversations in real-time.
Read moreCustomers are the mainstay of businesses in all industries. Therefore, having a dedicated tool for delivering superior customer service is essential to ensure cordial bond with them for consistent growth.
Read moreCustomer engagement and retention have been a serious concern in the insurance industry. Most companies keep on searching for how to enhance customer engagement in the insurance industry and in this blog post, you can find some of the useful tactics that can help the insurance industry maintain a cordial relationship with its existing customers.
Read moreFind the proven strategies for how to measure customer expectations to maintain a positive experience of your customer with your products and services.
Read moreCustomer experience is a key factor in creating a successful brand. When it comes to marketing, then it would not be wrong to say that technology offers us the opportunity to manage the customer experience in several respects.
Read moreThis guide help you engage & retain your customers with no hassles and make you learn how to manage customer complaints seamlessly for quick resolution.
Read moreIf you want to delight your customers at every touchpoint, then you need to have a robust ticket management system that offers you omnichannel customer support.
Read moreMany industries have been impacted badly due to the pandemic but, it would be safe to say that the consumer durables industry is showing growth trends from a long-term perspective.
Read moreCustomer satisfaction act as the primary catalyst in pushing a company forward, and ensuring repeat business. However, companies cannot create their customer service strategies based on vague data or few interactions and can only trust quantitative data.
Read moreThe Consumer Electronics industry in India, which was valued at $10.93 billion in 2019, is expected to reach $21.18 billion […]
Read moreBrands are increasingly focusing to become more customer-centric and elevate customer experience to improve customer satisfaction, loyalty, and lifetime value. […]
Read moreIf you’re mapping or want to track your customer journey, there are plenty of things to be kept in mind […]
Read moreCustomers are the bloodline of any business. Without them, there will be no reason to continue the business. Even more […]
Read moreNo matter how small or big your business is or what it does, voice communication is a critical element of success.
Read moreAuthor Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read moreSales closing is a make-or-break moment. No matter how hard you work and how well you design solutions for customers, […]
Read moreDo you want to make your business communications efficient and cost-effective? In this blog, we will explain to you how […]
Read moreIf you have a sales team that works on-field or is working remotely to generate sales for you, then you […]
Read moreOrganizations worldwide often wonder what the difference is between a customer relationship management (CRM) system and an enterprise resource planning […]
Read moreNew technology comes fast and goes, even faster. These days, there’s a new app or widget every week promising to […]
Read moreAccording to research, over 70% of all customers who leave a company for its competition have no problem with the […]
Read moreYou need to keep updating your customer strategies to ensure that they are happy with your products & services. Everything […]
Read morenstant Inbound is a game-changing sales prospecting strategy that enables you to connect with more prospects, faster and allows you to be more productive and make more money.
Read moreLast month, a miracle happened. Your company’s video went viral. Lead volume shot up by 500%. You were pumped and […]
Read moreIf you ask many business executives, they would say their customer service contact center is a necessary expense and it […]
Read moreEven if you have the best product in the world, your business is doomed to fail if no one knows […]
Read moreDuring the initial years, outsourcing was only used for basic processes such as data entry and payroll processing. However, as […]
Read moreCustomer experience and contact centers, in particular, are great starting points to implement artificial intelligence (AI) solutions since they are a large […]
Read moreBrands & retailers build better customer service systems by removing the guesswork of what customers want. A SaaS platform for customer engagement combines chat, voice, and social media for one cohesive customer service experience.
Read moreIt’s the age of the customer and the world’s biggest brands are duking it out every day for a greater […]
Read moreUnderstanding the various touchpoints you have with your customers is key to delivering memorable customer experience. Once you’ve mapped out your […]
Read moreAs a business head or business owner, you need to find ways to grow your sales and revenue. Exploring different […]
Read moreAuthor Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]
Read moreMarketing teams spend a lot of time, effort, and money to create compelling campaigns, optimize them to generate leads, set auto-responders […]
Read moreThis blog help you get the niche and specific Customer winning map by suggesting necessary tools, focus areas and changes to sell like a champion.
Read moreEmail marketing is one of the most important components of customer engagement. Whether it is a webinar email or a […]
Read moreWe have collected some information, I think very useful information regarding changing scenarios of sales in the times of SM […]
Read moreIf figuring out how to grow and effectively manage an In-House team seems like a huge obstacle and will largely […]
Read moreResearch shows that 69% of buyers accepted a call from new salespeople in the past 12 months, and 27% of sellers admit […]
Read moreProviding a stellar customer experience has been a cornerstone of business practically since spending and consumption have existed. However, now […]
Read moreCustomer service reports not only provides you an overview of all customer service requests received from your customers but also […]
Read moreMany companies, including yours, might find outsourcing to be a good idea as there is so much to be gained […]
Read moreIrrespective of the customer’s location, call centers play an important role in delivering reliable customer experience on a daily basis. […]
Read moreHuman interaction remains a vital component of customer satisfaction, even in the ‘digital age’. 83 percent of world’s consumers prefer dealing with […]
Read morePut yourself in the customers’ shoes. How do you gauge the quality of service a company gives? What makes a […]
Read moreThe buying experience often gets the most attention in customer service. Conversions are the name of the game for most […]
Read moreis the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.
[…] Also, Read the blog: Most Imp Metrics for Service Desks and Internal Help Desks […]