What Should You Do If A Prospect Says “I’m Not Interested”? – Part 1

What Should You Do If A Prospect Says "I'm Not Interested"? - Part 1

Sales is always a challenging task, but it can be even more difficult when you’re trying to convince someone to buy something from you. No matter how good your product or service may be, some people just don’t seem interested in what you have to offer.

In this blog post, we’re going to discuss some ways that you can overcome the “I am not interested” objection and get that sale!

Understand the Objection and Why the Person May Be Saying It

If you’re like most salespeople, you’ve heard the “I am not interested” objection a million times. And even if you haven’t, you know about it because it’s one of the most common objections salespeople face.

The objection usually comes in one of two forms:

The customer says they aren’t interested in what you have to offer.

The customer says they are interested in what you have to offer, but they don’t want to buy anything.

The first form of the objection is easy to understand. The customer may not be interested in what you have to offer because they don’t see a need for it or they don’t think it will work for them.

The second form of the objection is a little more difficult to understand. The customer may be interested in what you have to offer, but they don’t want to commit to buying anything right now.

  • They may not have enough money right now.
  • They may be waiting for the perfect opportunity.
  • They may not be sure if they are ready to make a purchase.

Whatever the reason, it’s important to understand why the customer is saying no, so you can find a way to get them interested in what you have to offer.

Address the Objection Head-on

If someone says they are not interested in your product or service, don’t take it personally!

There are a few things you can do to address the objection head-on and hopefully win the customer over.

First, make sure you know what the objection is.

Are they not interested in what you’re offering?

Do they not like your product? 

Is there a problem with how you’re delivering the service?

Once you know what the objection is, try to address it directly.

Another thing to consider is why the customer might be resistant to your offer. Maybe they’ve already invested time and money in another product or service and they’re not sure if this one will work as well.

Or maybe they just don’t have enough information yet to make a decision.

Try to gather as much information as possible about the customer’s situation before responding.

Last but not the least, remember that rejection is part of life. It’s important to stay positive and continue moving forward even after an objection is raised.

Ultimately, you want customers who are happy with your products and services, so overcoming objections is essential for success.

Here are a few examples for your reference

Reference : #1

Hi (PROSPECTS NAME),

I understand that you may feel pressure to make a decision when speaking with me. I promise that I’m not asking for a commitment from you. I’m only calling because we have helped other companies in the past with (EXISTING CLIENTS). I wanted to ask you a few questions to see if our services could be of help to you as well. Would that be OK?

Reference : #2

Hi (PROSPECTS NAME),

I’m not asking you to make a decision right now. All I know is that (Competitors 1, 2 & 3) gave us a shot at their business _____ months/years ago, and they say they’re glad they did. I tend to believe them because they keep sending us a check every month. So I just wanted to ask you a few quick questions to see if what we have to offer might be of some help to you as well. Would that be all right?

When a potential customer objects to buying something from you, there are a few things you can do to overcome the objection.

Here are a few tips:
  • Be prepared with backup explanations. If the objection is based on a reason that you can’t control, have explanations for why your product or service is still right for that customer.For example, if your customer says they’re not interested in your product because it’s too expensive, be ready to explain how your price compares to other similar products on the market.
  • Don’t take the objection personally. If someone objects to purchasing something from you, it could be for several reasons. They might not think it’s valuable or that it’s a waste of their time and money. Instead of taking the objection personally, try and see how you can help this customer reach their goals. By understanding where they’re coming from, you may be able to better address their concerns.
  • Apologize for any inconvenience caused by the objection. If you could have done better in presenting your product or service, apologies for any inconvenience that was caused. This will show that you care about making sure the customer is happy and that they didn’t waste their time coming to see you.
  • Be honest and open about how you’re trying to improve. If you’ve been doing your best to accommodate the customer and things haven’t worked out, be honest about that. This will show that you’re willing to change and grow as a business to make things better for your customers.
  • Be transparent about how you’re going to resolve the objection. If the customer is still unhappy after you’ve tried to address their concerns, be transparent about how you plan on resolving the issue. This will show that you’re serious about resolving any issues and that you’re willing to work with the customer.
  • Thank the customer for their time. When a customer objects to buying something from you, they may have had to spend time thinking about it. Thank them for their time and let them know that you appreciate their feedback. This will show that you’re grateful for the opportunity to serve them and that you’re committed to making things right.

Offer a compromise or alternative that the person may be interested in

If someone tells you that they are not interested in what you have to offer, don’t take it personally. It may just be that the person is not interested in your product or service at this time. Offer a compromise or alternative that the person may be interested in.

For example, if someone tells you that they are not interested in buying a product, suggest selling them an extended warranty instead. If someone tells you that they are not interested in buying a particular type of product, suggest selling them a different type of product instead.

Keep in mind that not everyone is going to be interested in every product or service that you have to offer.

However, by trying to accommodate the person’s interests, you may be able to win them over eventually.

End Conversation on a Positive Note

If you hear this objection frequently, it’s time to work on ending the conversation on a positive note. Here are a few tips:

  • Make your case. Explain why you’re the best and why you’d be a great addition to the team. Demonstrate how you would contribute to the company’s success.
  • Don’t take no for an answer. If the individual says they’re not interested, respect their decision and move on. However, if they say they’ll think about it or ask for more information, don’t give up so easily. Follow up with an email or phone call to see if there’s anything you can do to change their mind.
  • Be persistent but respectful. If the individual still isn’t interested, don’t force yourself onto them. Let them know that you understand and appreciate their time, but that you’ll move on to someone more interested in the position.
Final thoughts

If you’ve been working hard to sell your product or service and somebody comes along and says they’re not interested, don’t give up just yet. There are a few things you can do to overcome this objection and get that sale.

First, be understanding. Nobody is obligated to buy anything, no matter how good of a deal it seems.

Second, be persistent. Don’t stop trying to convince the person until they say YES.

And lastly, keep in mind that there may be other reasons why the person isn’t interested in your product or service other than not being interested in buying it.

If you can understand why someone might have objections to your offer, you’ll be much more likely to be successful in getting the sale! Our team at +91 9266108888 would be happy to provide more information and answer any questions you might have. Give us a call today!

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Author Profile

Nitish Kaul
Nitish Kaul
Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic services and made sure their needs have been met promptly. His knowledge of pertinent business strategies and his decision-making skills help add to the team dynamic by creating positive results for every project we work on. He knows how to get the job done efficiently.


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