Understanding the various touchpoints you have with your customers is key to delivering memorable customer experience.
Once you’ve mapped out your touchpoints, it’s often helpful to group them into channels. That’s the focus of this blog post.
Websites: refers to customers visiting websites to gather information about a company. Can include both mobile and regular versions of the website.
Native Mobile App: refers to customers who download a company’s iOS or Andriod app, and feedback is gathered about their experience with it.
Contact Center: an important touchpoint where customers call for more information or assistance. Online chat is another part of modern contact centers.
In Location: refers to actual in-person customer experiences, such as a retail store, restaurant, or hotel.
Field Services: customers interact with a company in their home.
When you look at all the touchpoints on your map, each of them will likely fall into one of these five channels.
No matter how your customer interacts with you, the ultimate goal is to have a consistent “omnichannel” experience.
When your in-location experience is different from your web experience, or when your web experience is different from the experience a customer has with your native mobile app, this inconsistent CX will create problems.
Customers might feel like the company cares about them after a positive field service experience, but if the contact center fails to provide the same level of experience, the customer will be disappointed.
Keep in mind that if you’re working with a premium brand, all channels will need to deliver an outstanding customer experience. If you’re working with a mid-tier, value-oriented brand, the goal may be to achieve a certain standard throughout each channel, such as professionalism or efficiency.
If you want a consistent omnichannel experience, make sure you are listening to your customers on each channel! You can gather feedback from these five channels in various ways.
For example, you might ask about their most recent experience with a field services representative through an email survey. How satisfied were you with our technician’s most recent visit to your home? Why? Were there any problems? If so, please describe them.
Or you can gather feedback via methods that are channel-specific.
For website feedback, pop-up surveys can ask the customer for feedback while they are on the website or after they leave.
When a customer uses a mobile app, a survey can be embedded into the app asking them to provide feedback.
An interactive voice response (IVR) survey or a computer-generated survey can be used after a customer interacts with a contact center—the system directs the customer to the survey when the call is complete.
We are also seeing more and more text surveys, or Short Message Surveys (SMS), these days as a substitute for email surveys.
The goal is to obtain feedback from the customer in whichever way they prefer to provide you with that feedback.
It will largely depend on the customer. If your primary customers are millennials, they might prefer a text message survey. If you’re working with baby boomers, they probably prefer completing a survey via email at a time that’s convenient for them.
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read more
Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
2. Streamlined Checkout Process: Ease the checkout process by minimizing the number of steps and form fields required. Enable guest […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read more
Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read more
“Abandoned carts are lost opportunities, but with the right strategies, you can turn them into successful conversions.” Cart abandonment is […]
Read more
Cart abandonment is a common problem for e-commerce businesses in Rajkot, Gujarat. This remark is used when a customer adds […]
Read more
“Every abandoned cart represents a missed opportunity, but with the appropriate approaches, you may convert them into customers. The problem […]
Read more
You realize how annoying it may be for customers to abandon their shopping carts empty if you own an online […]
Read more
E-commerce businesses commonly experience the issue of cart abandonment in Guwahati, Assam. This expression is used when a customer adds […]
Read more
Cart abandonment may be an annoying problem for online stores in Chandigarh, Punjab. Customers that add items to their online […]
Read more
You recognise the annoyance of cart abandonment as an owner of an online store in Faridabad, Haryana. When shoppers put […]
Read more
For e-commerce companies in Greater Noida, cart abandonment is a real concern. It describes the scenario in which customers add […]
Read more
If you own an online store in Coimbatore, Tamil Nadu, you’re likely well aware of the problem of cart abandonment. […]
Read more
E-commerce companies in Vadodara, Gujarat, frequently struggle with cart abandonment. It happens when shoppers add items to their online shopping […]
Read more
Cart abandonment is a problem that e-commerce companies in Patna, Bihar, frequently encounter. It describes the scenario in which customers […]
Read more
In Bhopal, Madhya Pradesh, e-commerce enterprises frequently struggle with cart abandonment. It happens when users add items to their online […]
Read more
In Indore, Madhya Pradesh, e-commerce companies struggle with cart abandonment. When a client adds items to their online shopping carts […]
Read more
If you own an online store in Ghaziabad, Uttar Pradesh, you know how frustrating cart abandonment can be. Customers that […]
Read more
You may have felt frustrated by cart abandonment as an online store owner in Nagpur, Maharashtra. Customers that add items […]
Read more
Cart abandonment is a problem that e-commerce businesses in Kanpur, Uttar Pradesh, often encounter. When a customer adds items on […]
Read more
The issue of cart abandonment is one that e-commerce companies in Gurugram, Haryana, often face. It happens when consumers add […]
Read more
The issue of cart abandonment is one which e-commerce businesses in Noida, Uttar Pradesh, often encounter. It happens when users […]
Read more
Cart abandonment is a problem that e-commerce Businesses in Lucknow, Uttar Pradesh, regularly face. When a customer adds items to […]
Read more
The problem of cart abandonment is one which Surat’s online Shoppers frequently facing. Sales opportunities are lost when potential clients […]
Read more
Cart abandonment is a common challenge faced by e-commerce businesses in Jaipur, just like in any other part of the […]
Read more
Are you having issues with cart abandonment at your Kolkata business? Customers who add things to their shopping carts but […]
Read more
Do your customers leave their shopping cart vacant before making a purchase? For businesses in Ahmedabad, the large city in […]
Read more
Do you ever notice why shoppers leave their carts prior to finishing a purchase? The common Difficulty of “cart abandonment” […]
Read more
Businesses operating in Hyderabad, the Big city in India known for its dynamic marketplaces, Regularly face an issue of cart […]
Read more
Businesses operating in Pune, the Big city in India known for its dynamic marketplaces, Daily facing the problem of cart […]
Read more
Cart abandonment is one issue businesses frequently face in Bangalore, India, India’s Silicon Valley. Customers who put products in their […]
Read more
Many companies that often deal with cart abandonment have offices in Mumbai, one of India’s largest commercial centers. When consumers […]
Read more
Customers who add things to their carts but leave before checking out present a big difficulty for businesses in the […]
Read more
By cutting out conventional middlemen and marketing directly to clients, direct-to-consumer (D2C) firms have transformed the retail sector. However, D2C […]
Read more
Purchase abandonment is an everyday issue in every aspect of e-commerce that may have a big effect on your revenue. […]
Read more
Purchase abandonment is a problem that many businesses deal with. Customers start the purchase procedure but abandon it before finishing […]
Read more
Purchase cancellation is an annoying truth. Customers frequently add things to their shopping carts but then exit the website before […]
Read more
Purchase abandonment is a frequent and unpleasant problem for businesses in the fiercely competitive world of e-commerce. Customers frequently add […]
Read more
In the competitive landscape of e-commerce, attracting visitors to your online store and persuading them to make a purchase is […]
Read more
For e-commerce companies wanting to boost their rate of conversion and revenue, lowering sale abandonment is a critical objective. Customers […]
Read more
To better understand their clients and online purchasing operations, businesses must analyze purchase abandonment. The deal is considered as having […]
Read more
Measuring purchase abandonment is a crucial step for companies operating in the e-commerce arena. Buy desertion is the procedure of […]
Read more
E-commerce businesses commonly deal with the issue of purchase abandonment. The act of customers abandoning their ambitions to complete a […]
Read more
Purchase abandonment occurs when customers decide not to complete a transaction after first showing interest or adding items to their […]
Read more
Online stores throughout the world are still quite concerned about clients fleeing the checkout. It clarifies the circumstance in which […]
Read more
Companies may create and manage online stores with WooCommerce, a reputable e-commerce WordPress plugin. Like any other e-commerce platform, WooCommerce […]
Read more
Shopify, a popular e-commerce platform, empowers businesses to create online stores and sell products. Like any other e-commerce platform, Shopify […]
Read more
Flipkart, one of India’s top e-commerce platforms, suffers from checkout abandonment just as all other online merchants do. Customers are […]
Read more
All online merchants are affected by the problem of checkout abandonment, including Amazon, one of the biggest e-commerce websites in […]
Read more
Direct-to-consumer (D2C) brands have gained significant adhesion in recent years, offering unique products and customized shopping experiences. However, like any […]
Read more
Checkout abandonment is a common challenge faced by e-commerce businesses that can have several disadvantages. When customers initiate the checkout […]
Read more
Abandoned checkout emails, also known as cart abandonment emails, are an important tool in the field of e-commerce businesses. These […]
Read more
Regulating a good checkout abandonment rate can be a challenging task for e-commerce businesses. The ideal abandonment rate rests on […]
Read more
Checkout abandonment is a term commonly used in the field of e-commerce to describe a situation where customers initiate the […]
Read more
Decreasing checkout abandonment is an important objective for e-commerce businesses seeking to expand their conversion rates and drive revenue growth. […]
Read more
Reducing checkout abandonment is an important objective for e-commerce businesses aiming to maximize their conversion rates and increase sales. By […]
Read more
Measuring checkout abandonment is crucial for e-commerce businesses who seek to optimize their conversion rates and improve the overall effectiveness […]
Read more
Calculating checkout abandonment It is an essential practice for businesses aiming to optimize their conversion rates and maximize revenue. It […]
Read more
Checkout Abandonment It is a resolute challenge for e-commerce businesses, impacting their conversion rates and overall success. To mark this […]
Read more
In the ever-evolving world of e-commerce, cart abandonment extends to be a significant concern for businesses. Understanding the latest cart […]
Read more
Checkout abandonment is a phrase used in e-commerce to describe a process where customers initiate the checkout procedure but do […]
Read more
Cart abandonment is a common challenge faced by online businesses. It refers to the situation where customers add products to […]
Read more
In the dynamic world of e-commerce, cart abandonment has become a pressing interest for online retailers. Flipkart being one of […]
Read more
In this highly competitive e-commerce landscape, cart abandonment has emerged as a consequential challenge for online retailers. Amazon, being one […]
Read more
Online shopping has inflated in popularity in today’s digital age. Yet, the problem of cart abandonment comes with the growth […]
Read more
You can get profit from sending cart abandonment emails to customers who haven’t finished. “If you’re serious about increasing sales, […]
Read more
How to restore abandoned carts more effectively than your competitors? You might be shocked by your high cart abandonment rate […]
Read more
What is Magento Cart abandonment? Magento cart abandonment is when a customer adds items to its cart in a Magento […]
Read more
What is WooCommerce Cart abandonment? WooCommerce cart abandonment is when a customer adds items to their cart in a WooCommerce […]
Read more
What is Shopify Cart abandonment? When a customer adds items to their cart on your Shopify store but then fails […]
Read more
Cart abandonment is a common challenge faced by e-commerce businesses, but personalization has emerged as a powerful strategy to tackle […]
Read more
By understanding and analyzing cart abandonment data, businesses can earn valuable insights, identify improvement areas, and implement effective strategies to […]
Read more
Cart abandonment is a significant issue for businesses in the field of Direct-to-Consumer (D2C) e-commerce. Customers adding items to their […]
Read more
Cart vs Checkout abandonment Cart abandonment and checkout abandonment are two key concepts in the world of e-commerce that have […]
Read more
Reducing Cart Abandonment Rate Companies trying to boost their conversion rates and increase sales in the world of e-commerce face […]
Read more
What is the Shopping Cart abandonment rate? When a number of customers add products to their carts but then leave […]
Read more
Cart abandonment It is a frequent challenge faced by e-commerce businesses. It refers to the act of customers abandoning their […]
Read more
Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read more
Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read more
Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read more
Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read more
Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read more
Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read more
Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read more
Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]
Read more
Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read more
Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Customer service is vital to the success of any business, but in the healthcare industry, it’s even more important. Healthcare […]
Read more
The blog provides 5 ways to improve your B2B customer service and reduce churn. The possibilities of successful improvement in […]
Read more
Automation has been an accelerating buzzword in the business world over the last decade. There are many different types of […]
Read more
How often do you experience unhappy customers? Poor service, wrong product delivery. Sometimes the little things make a huge difference […]
Read more
In the era of customer-focused culture, every company needs to think about what customers want, and what kind of products […]
Read more
Customers are more than loyal to the channel they perceive as ‘solving’ their needs. In an emotionally charged competitive market, […]
Read more
If so, you may want to consider using call centres to help solve some of your challenges. Call centres can […]
Read more
Return to Origin Rates has been stretched so tight in e-commerce that all attempts are now on to reduce, if […]
Read more
While spreading the word with affiliate marketing might seem like a complicated process, it can actually be surprisingly simple! In […]
Read more
Customer service has changed over recent years – businesses in every industry, from food delivery to e-commerce, have realized that […]
Read more
It’s difficult to keep one’s fingers on the pulse of the e-commerce industry these days, as it constantly shifts and […]
Read more
In the second part of this blog post, we’ll be talking about the rest of the issues that can make […]
Read more
In any business, customer retention is key to maintaining a positive reputation and keeping your numbers up. If you’re struggling […]
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
In the first part, we went over the five best commandments of a good customer support agent. Now, we’re going […]
Read more
Being a good customer support agent is like being a good artist and a good scientist rolled into one! You […]
Read more
Part 1 of this series gave some great tips for what to do when a prospect says they’re not interested. […]
Read more
Sales is always a challenging task, but it can be even more difficult when you’re trying to convince someone to […]
Read more
Beauty brands have always relied on word-of-mouth marketing to drive sales. But with the explosion of social media, there’s a […]
Read more
Increasing customer retention rates by just 5% can increase profits by between 25% and 95%. (Bain and Company) Factoring in […]
Read more
Customer loyalty is king for any business. Ensuring you have a loyal customer base is important for many reasons. It […]
Read more
The beauty and cosmetics industry is always changing, and keeping up with the latest trends can be a challenge. But […]
Read more
Remember that not every customer wants to engage with your brand through the same digital channels. Just because someone browses […]
Read more
Omnichannel marketing is about providing a seamless customer experience across all channels. And, while it can be a challenge to […]
Read more
The beauty industry is expected to have a bright future, with global sales reaching $131 billion by 2026. This is […]
Read more
You may have noticed that over the past few years, there has been a growing trend of beauty and cosmetic […]
Read more
In business, the term “customer acquisition” refers to the process of attracting and converting new customers. Customer acquisition can be […]
Read more
Being able to understand your customers and respond to them based on their needs is a crucial skill in the […]
Read more
With the 24/7 customer service culture that pervades today’s world, it’s no wonder that so many people are looking to […]
Read more
Businesses of all sizes are increasingly looking to customer success training as a key ingredient in their continued success. Customer […]
Read more
The world of online advertising seems to change every day, and not always for the better. Because of this, new […]
Read more
In our previous blog on customer onboarding, we discussed how to make the onboarding process smooth for your customers. So, […]
Read more
Do your sales managers have a solid grasp on how to kick-start your sales team? Your sales staff is underperforming […]
Read more
Let’s be honest: there is a lot of competition when it comes to businesses trying to acquire new customers. By […]
Read more
It’s no secret that customer acquisition is one of the most important aspects of a business’ success. But making the […]
Read more
Customer relationships are a critical part of small business success. A customer’s satisfaction is the key to any business owner’s […]
Read more
Onboarding is one of the most important steps in crafting a successful customer relationship. It’s the process of introducing new […]
Read more
Are you tired of going through the motions with your sales prospecting techniques and wondering if you could do better? […]
Read more
Cross-selling and up-selling are two tactics that can help your business grow by using internal marketing. If you’re unfamiliar with […]
Read more
Cold email deliverability is a tricky thing to master! It’s one thing to send out a cold email and it’s […]
Read more
Running a business is hard enough without having to worry about customer support. But if you find yourself struggling to […]
Read more
Chatbots have been around for a few years now, but they’ve only recently become more popular. The chatbot industry has […]
Read more
“About three-quarters of consumers who give a company a “very good” CX rating are likely to forgive a company for […]
Read more
Customer support may be one of the least appreciated departments in any business, but there is no denying that it […]
Read more
Do you want to improve your customer service skills? Do you feel like you could be doing a better job […]
Read more
Retail customer service is a key part of any successful business. There are many tips and trends in delivering Retail […]
Read more
Every year, the retail industry is moving towards advanced technology solutions while trying to achieve a better customer experience. Customer […]
Read more
Customers are using social media to voice their opinions, complaints, and concerns. Customer service and social media go hand in […]
Read more
The question is: can you improve your customer retention strategy? We’ll take a look at some of the best ways […]
Read more
Customer service is a vital part of any business. The reason is simple: people will only stay loyal if they […]
Read more
A customer acquisition strategy is one of the most important pieces of your growth puzzle. Without a competitive strategy in […]
Read more
“Ease your customers’ pain.” – Hazel Edwards. This quote simply describes how important it is to be there for your […]
Read more
Wondering how to get more customers for your business? This blog has the answers you have been looking for. We […]
Read more
Customer Service is a craft that often requires an understanding and respect for the customer. This means being able to […]
Read more
One of the most important aspects of any business is ensuring that its sales funnel is effective. Selling products and […]
Read more
In Part 1, What as a sales funnel and how to create a sales funnel but now it’s time for […]
Read more
A good sales agent is an indispensable part of a team for any business. When your sales agents are doing […]
Read more
Author Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]
Read more
You plant a tree and hope that it grows well and one day there will be fruit or flowers on […]
Read more
While customer support is, at first glance, an area that many think of as being fairly simple – this is […]
Read more
For most businesses and organizations, customer support is a top priority. You want to ensure your customers are not only […]
Read more
A satisfied customer is better than an excited one! Make your customers happy and satisfied by facilitating a smooth communication […]
Read more
As a business owner, you probably know that customer lifecycle management (CLM) is the process of managing the interactions your […]
Read more
Improving the customer service experience for your customers is a critical component of creating a positive brand image and driving […]
Read more
Managers will come across various issues and obstacles as they navigate their new positions – a blog that debunks these […]
Read more
“Excellent customer service is the number one job in any company! It is the personality of the company and the […]
Read more
Survey Monkey found that 85% of customers are likely to give feedback when their experience was positive and 81% will […]
Read more
According to Invesp, 44 % of companies admit that they focus more on getting new customers instead of retaining the […]
Read more
Customer churn is a term that refers to the number of customers lost from a company. Understanding why this occurs […]
Read more
70% of buying experiences are based on how the customer feels they are being treated (McKinsey & Company). The above […]
Read more
“Just having satisfied customers isn’t good enough anymore. If you want a booming business, you have to create raving fans.” […]
Read more
Customers are one of the most important components and resources of a business. To be successful, they need to know […]
Read more
Since the dawn of time, one of the most significant functions of a customer service department has been handling customer […]
Read more
Chatbots are computer programs that can converse with humans in natural language. They are used by companies to interact with […]
Read more
Author Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]
Read more
“Every day we’re saying, ‘How can we keep this customer happy?’ How can we get ahead in innovation by doing […]
Read more
There’s nothing more important for a business than keeping its current customers, but unfortunately, this is often the part of […]
Read more
Do you know the feeling when you present your proposal and align the meetings but nothing happens? You’re not alone. […]
Read more
Are you looking for an email marketing template that works well for customer support? Look no further! Creating an email […]
Read more
Customer support managers are tasked with solving problems for their customers, but unfortunately, this isn’t always easy. Sometimes customer support […]
Read more
Email marketing is one of the most effective ways to communicate with customers and build a sense of trust between […]
Read more
“If the company’s customer service is excellent, 78% of consumers will do business with a company again after a mistake.” […]
Read more
Social media has been a blessing and a curse for customer support. It allows you to provide customer support faster […]
Read more
According to HubSpot Research, 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. […]
Read more
The only way to sustainably grow your business is by investing in your customer support. Yet most businesses fail because […]
Read more
The blog post talks about how artificial intelligence is being used in call centers, and how it will impact customer […]
Read more
According to Fortune Business Insights, Customer Relationship Management (CRM) was valued at $52.64 billion in 2020. Pandemic effects in the […]
Read more
“The global cloud telephony service market is expected to reach US$ 65.10 billion by 2030 during the forecast period from […]
Read more
The world has seen an explosive rise in the popularity of cloud-based software, and Dial CRM is one example. A […]
Read more
Running a call centre is not just about keeping your customers happy. It’s also about keeping your sales high. In […]
Read more
Stephen Covey, the author of ‘The 7 Habits of Highly Effective People’, said that successful people are always working on […]
Read more
As Mark Hunter says: “It’s not about having the right opportunities. It’s about how you handle the right ones.” When […]
Read more
“One of the greatest failures of every generation is that it refuses to read the minutes of the last meeting.” […]
Read more
As Jacquelyn Smith, Forbes says, “A successful sales pitch isn’t a monologue. It’s a dialogue.” An effective sales pitch is […]
Read more
What is a Service Desk? Service desks, help desks, or support desks all refer to departments that provide help to […]
Read more
The impact that customer service has on a business is something that often gets overlooked. Customer service is often seen […]
Read more
As of now, nobody’s sure what will happen when these two generations – one, who never expects companies to pick […]
Read more
Customer data is a valuable business asset. You must build an effective customer data management strategy to protect that asset. […]
Read more
A help center is your lifeline to customers. While building one is *not* a straightforward process, here are key points […]
Read more
Every business has customers and every business has the chance to improve its business by growing its customer base. Since […]
Read more
Do you know if your business has a customer focus? Although it might seem like a difficult question to answer, there […]
Read more
Author Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]
Read more
You might think that creating the “ultimate customer experience” is all about making sure your customers are happy. If a […]
Read more
Keeping prices competitive is essential for any business. Having this information can make the difference between having a successful business […]
Read more
As any business grows and expands, it’s common to focus on scaling operations. Certainly this is true, but sometimes companies […]
Read more
No matter how much you love your product, your customers will always know better than you. Learn to listen and […]
Read more
Sometimes, companies will promote themselves as experts in customer retention, but what does this mean? Customer retention is the main […]
Read more
“Listen to your customers before they listen to your competition.” – Julian Hall When was the last time you looked […]
Read more
Lost sales and lower-income are not the only indicators of abandonment. Abandonment even results in a loss of clients for […]
Read more
If you are in charge of retaining your company’s customers, you know the feeling of sadness when you hear customers […]
Read more
“Your most unhappy customers are your greatest source of learning.” – Bill Gates A customer is the backbone of every […]
Read more
In the past few years, businesses were falling all over themselves to get a chatbot up and running for their […]
Read more
You’re doing all the right things. You’re friendly, you’re responsive, you’re on top of customer issues and you’re constantly delivering […]
Read more
Author Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]
Read more
Customer service KPIs (Key Performance Indicators) are the tools that help you understand how your customer service is performing. KPIs help you identify if you’re meeting your business goals, how well your agents are performing, and how your customer satisfaction is trending. They’re important because they provide actionable data you can use to improve your customer service.
Read more
Let us say that you own nothing but sheep. So one day you are out grazing the flock and all […]
Read more
No matter what industry your business is in, every business has the same goal: Keeping your Customers! Customer retention is […]
Read more
An effective ticketing system tracks and manages customer interactions, and makes it easier for support departments to manage their efforts. Data gleaned from these help agents provide personalized service and streamline operations, which helps support staff coordinate their efforts and automate tedious (and often time-consuming) tasks, facilitating both personalized service and faster resolution.
Read more
Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
Read more
Globally, the E-Commerce Market is expected to reach USD 16,215.6 billion by 2027, growing at a CAGR of 22.9% during […]
Read more
Organizations need a resilient strategy for customer retention that makes sense in relation to current market conditions. Many companies are already prioritizing customer experience as it can be more profitable, yet it is still important for organizations to look ahead and identify any changes coming ahead of competitors in the market, who might not have made the same move yet.
Read more
“Customer experience” has been an important aspect of business marketing strategy since the beginning of the 21st century. Businesses have been shifting towards a “customer-first” mentality, where their goals align with improving customers’ happiness and satisfaction by taking into consideration all that they think and feel, rather than focusing solely on financial gains. To achieve this customer-centric approach, businesses have taken advantage of technologies to determine customer emotions at a deeper level.
Read more
On the whole, it is best to be quickly responsive when it comes to consistently responding to leads. Ready responsiveness helps expedite client requests, which will save you money on several levels. You’ll have access to a larger pool of customers while keeping uninterested consumers from slipping away and ultimately decreasing your number of potential sales. Please read the blog below that pertains directly to the benefits of kick-starting your lead response times today!
Read more
This blog will help you take a closer look at what cloud telephony is and How does Cloud telephony work to benefit your business. It also makes it easier for employees to collaborate, share knowledge, and for companies to track conversations in real-time.
Read more
Customers are the mainstay of businesses in all industries. Therefore, having a dedicated tool for delivering superior customer service is essential to ensure cordial bond with them for consistent growth.
Read more
Customer engagement and retention have been a serious concern in the insurance industry. Most companies keep on searching for how to enhance customer engagement in the insurance industry and in this blog post, you can find some of the useful tactics that can help the insurance industry maintain a cordial relationship with its existing customers.
Read more
Find the proven strategies for how to measure customer expectations to maintain a positive experience of your customer with your products and services.
Read more
Customer experience is a key factor in creating a successful brand. When it comes to marketing, then it would not be wrong to say that technology offers us the opportunity to manage the customer experience in several respects.
Read more
This guide help you engage & retain your customers with no hassles and make you learn how to manage customer complaints seamlessly for quick resolution.
Read more
If you want to delight your customers at every touchpoint, then you need to have a robust ticket management system that offers you omnichannel customer support.
Read more
Many industries have been impacted badly due to the pandemic but, it would be safe to say that the consumer durables industry is showing growth trends from a long-term perspective.
Read more
Customer satisfaction act as the primary catalyst in pushing a company forward, and ensuring repeat business. However, companies cannot create their customer service strategies based on vague data or few interactions and can only trust quantitative data.
Read more
The Consumer Electronics industry in India, which was valued at $10.93 billion in 2019, is expected to reach $21.18 billion […]
Read more
Brands are increasingly focusing to become more customer-centric and elevate customer experience to improve customer satisfaction, loyalty, and lifetime value. […]
Read more
If you’re mapping or want to track your customer journey, there are plenty of things to be kept in mind […]
Read more
Customers are the bloodline of any business. Without them, there will be no reason to continue the business. Even more […]
Read more
No matter how small or big your business is or what it does, voice communication is a critical element of success.
Read more
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
Read more
Sales closing is a make-or-break moment. No matter how hard you work and how well you design solutions for customers, […]
Read more
Do you want to make your business communications efficient and cost-effective? In this blog, we will explain to you how […]
Read more
If you have a sales team that works on-field or is working remotely to generate sales for you, then you […]
Read more
Organizations worldwide often wonder what the difference is between a customer relationship management (CRM) system and an enterprise resource planning […]
Read more
New technology comes fast and goes, even faster. These days, there’s a new app or widget every week promising to […]
Read more
According to research, over 70% of all customers who leave a company for its competition have no problem with the […]
Read more
You need to keep updating your customer strategies to ensure that they are happy with your products & services. Everything […]
Read more
nstant Inbound is a game-changing sales prospecting strategy that enables you to connect with more prospects, faster and allows you to be more productive and make more money.
Read more
Last month, a miracle happened. Your company’s video went viral. Lead volume shot up by 500%. You were pumped and […]
Read more
If you ask many business executives, they would say their customer service contact center is a necessary expense and it […]
Read more
Even if you have the best product in the world, your business is doomed to fail if no one knows […]
Read more
During the initial years, outsourcing was only used for basic processes such as data entry and payroll processing. However, as […]
Read more
Customer experience and contact centers, in particular, are great starting points to implement artificial intelligence (AI) solutions since they are a large […]
Read more
Brands & retailers build better customer service systems by removing the guesswork of what customers want. A SaaS platform for customer engagement combines chat, voice, and social media for one cohesive customer service experience.
Read more
It’s the age of the customer and the world’s biggest brands are duking it out every day for a greater […]
Read more
As a business head or business owner, you need to find ways to grow your sales and revenue. Exploring different […]
Read more
Author Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]
Read more
Marketing teams spend a lot of time, effort, and money to create compelling campaigns, optimize them to generate leads, set auto-responders […]
Read more
This blog help you get the niche and specific Customer winning map by suggesting necessary tools, focus areas and changes to sell like a champion.
Read more
Email marketing is one of the most important components of customer engagement. Whether it is a webinar email or a […]
Read more
We have collected some information, I think very useful information regarding changing scenarios of sales in the times of SM […]
Read more
If figuring out how to grow and effectively manage an In-House team seems like a huge obstacle and will largely […]
Read more
Research shows that 69% of buyers accepted a call from new salespeople in the past 12 months, and 27% of sellers admit […]
Read more
Providing a stellar customer experience has been a cornerstone of business practically since spending and consumption have existed. However, now […]
Read more
Customer service reports not only provides you an overview of all customer service requests received from your customers but also […]
Read more
Many companies, including yours, might find outsourcing to be a good idea as there is so much to be gained […]
Read more
Irrespective of the customer’s location, call centers play an important role in delivering reliable customer experience on a daily basis. […]
Read more
Human interaction remains a vital component of customer satisfaction, even in the ‘digital age’. 83 percent of world’s consumers prefer dealing with […]
Read more
Put yourself in the customers’ shoes. How do you gauge the quality of service a company gives? What makes a […]
Read more
The buying experience often gets the most attention in customer service. Conversions are the name of the game for most […]
Read more
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.
