☎ +91 92661 08888

Menu
Resourses

Is Cold Calling Dead?

🔗 Home > Blog
📂 Categories:

Call Center

✍️ Author: Nitish Kaul

Are you tired of going through the motions with your sales prospecting techniques and wondering if you could do better? Would you like to modernize the way you reach out to new prospects and take your sales game to a whole different level?

Cold calling is a tried and true prospecting strategy that salespeople have used for years. But is it dead? Cold calling might work for some, but is it the best way to prospect customers these days?

In this blog post, we’re going to explore new ways in which you can use old prospecting strategies to stay successful.

Cold calling is a form of proactive outreach, and 82% of buyers accept meetings with sellers who proactively reach out. (RAIN Group)

Cold calling is a great way to connect with potential customers. There are a few things you need to do to be successful when cold calling.

Before we get started, let’s take a look at what cold calling is and what it isn’t.

Cold calling is when you make contact with potential customers with whom you have not spoken before. It can be done over the phone or in person. There are pros and cons to cold calling, and salespeople should use the right strategy for the situation.

Different Types of Prospecting

Salespeople are always looking for new ways to cold call and generate leads.

Over the years, there have been many different strategies used to cold call, but which is the most effective for generating leads, and as per the industry stats it is always recommended to reach out to your leads within 5 minutes of them contacting you.

There are three main types of prospecting: warm calling, cold calling, and push marketing.

Warm Calling is the most traditional type of Prospecting. It involves contacting people you know or have met through social media or other channels. This type of prospecting is often successful because it builds trust and rapport with the prospect. People who are warmly contacted often feel comfortable talking with you about your product or service.
Cold Calling is the most direct form of Prospecting. It involves contacting strangers who may or may not be interested in your product or service. This type of prospecting can be more effective than warm calling because it allows you to reach a large number of people very quickly. However, cold calling can be less personal and lead to fewer leads because it requires more salesmanship skills.
Push Marketing is a modern form of Prospecting that uses digital technologies such as email, social media, and online ads to reach a large number of people at once. Push marketing is often more effective than other forms of prospecting because it allows you to reach a large number of people quickly. However, push marketing can be less personal and lead to fewer leads because it requires more effort to create content that is interesting to the prospect.

How to Set Up a Cold Calling Plan?

Salespeople who are looking for new prospects should set up a cold-calling plan. This will help them to better target their efforts and make more connections with potential customers.

The first step in setting up a cold calling plan is to create a list of the types of prospects that you want to contact.

Then, you should research which methods are best suited for reaching each type of prospect. You may want to start by contacting potential customers through email or social media.

After you’ve made contact, you should follow up with them using different methods, such as phone calls or face-to-face meetings.

Salespeople who are looking for new prospects should set up a cold-calling plan. This will help them to better target their efforts and make more connections with potential customers.

What to Say When Calling a Prospect?

Salespeople should always be prepared when cold calling a prospect.

To make the most effective call, here are a few things that you should say:

“Thank you for taking the time to speak with me. I appreciate your interest in my product/service. Can you tell me more about your needs?”

“I understand that you may be busy, so could you give me just a few minutes of your time? I’ll try not to take too much of your time.”

“Could you please give me your name and contact information? I would appreciate the opportunity to discuss my product/service with you.”

Important Stats on Cold Calling that You should Know

Opening your cold call with “How’ve you been?” has a higher success rate for booking a meeting. (Gong.io)
Mentioning a common connection during a cold call can increase the likelihood of attaining a meeting by 70% – (LinkedIn)
Representatives must make an average of 18 calls to reach one potential buyer. (TOPO)
Experts say that almost half (44%) of sales reps stop with sales follow-up after the first all. (Marketing Wisdom)

Effective Tips on Cold Calling

When you cold call, there are a few things you need to keep in mind. Here are five tips for effective cold calling:

Identify your Target Market: Cold calling is most effective when it is tailored to the needs of your specific target market. If you don’t know who your target market is, ask yourself what type of customer you want to reach and then research which companies serve that market.
Be Prepared: Have all of your information ready ahead of time so that you can jump right into the conversation. This includes your company’s logo, information about your products or services, and anything else that might help the person on the other end understand who you are and what you are selling.
Make a Connection: When you reach out to someone, try to make a connection. This means being friendly and sounding like you care about the person you are speaking with. It also means being prepared to answer any questions the person might have.
Be Persistent: Don’t be discouraged if people don’t seem interested at first. Keep trying until you find someone willing to hear what you have to say.
Be Focused: Don’t get distracted by other things happening around you. Stay focused on the conversation and what the other person is saying.
Stay Positive: Always maintain a positive attitude when cold calling. This will help carry over into the conversation and make it easier for the person on the other end to listen to what you have to say.

Pro Tips for Follow-up Calls

Follow-up calls are important after making a cold call to keep the relationship warm and to increase the chances of a successful meeting or sale. Here are some tips for follow-up calls:

Make sure your introduction is strong. Make sure that your introduction is clear, concise, and professional. This will help set the tone for the conversation and make the person you are speaking with feel more comfortable.
Be prepared to answer questions. If you receive a rejection, be prepared to explain as to why the person was not interested. Do not be defensive; instead, offer a solution or suggestion for next time.
Keep your follow-up calls brief and to the point. Do not waste the other person’s time by trying to sell them something they do not need or want. Stick to discussing what was discussed during your original call.
Always thank someone for their time even if they do not purchase anything from you. It is always polite to say “thank you” after any interaction, no matter how small it may seem. This will show your sincerity and will help to cultivate a positive relationship with the person you have spoken with.
Be prepared to take rejection well. Rejection is a part of business, and it is important to be able to accept it gracefully. Don’t expect every call to result in a sale, and don’t get discouraged when prospects say no. Instead, use these rejections as opportunities to learn more about the prospect and tailor future calls accordingly.

How to Handle Rejection?

When you’re cold calling, it’s important to handle rejection gracefully. You may be tempted to get angry or upset when someone says no, but that’s not likely to improve your chances of getting the sale.

Instead, take a step back and assess what you could have done better. If you made a mistake with your presentation or approach, fix it before you try again. If you didn’t target the right person or market segment, adjust your strategy accordingly.

Most importantly, don’t give up! Your goal is to land a sale, not to get rejected all the time. With patience and hard work, you can overcome any obstacle and close a deal.

Conclusion

Cold calling can be a great tool for sales and marketing, but it takes a lot of practice before you can start to make a difference. We hope you’ve found this article helpful in getting your cold calling campaign started. If you have any other questions, please feel free to contact us anytime.

DialDesk specializes in offering cost-effective outbound solutions that provide high response rates and outreach. With DialD’s outbound calling campaigns, you can effectively improve your marketing efficiency and save costs.

Book YOUR FREE DEMO today!!

BOOK NOW

Author Profile

Nitish Kaul: Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic services and made sure their needs have been met promptly. His knowledge of pertinent business strategies and his decision-making skills help add to the team dynamic by creating positive results for every project we work on. He knows how to get the job done efficiently.

Know More

Latest Post

August 31, 2022Employee Efficiency 5 Commandments Of A Good Customer Support Agent -Part 2
August 30, 2022Employee Efficiency 5 Commandments Of A Good Customer Support Agent-Part 1
August 29, 2022Sales Prospecting What Should You Do If A Prospect Says “I’m not interested”? – Part 2
August 27, 2022Sales Strategy What Should You Do If A Prospect Says “I’m Not Interested”? – Part 1

🔗 Tags: 5 Tips for Successful Cold Calls, How to Set Up a Cold Calling Plan?

One response to “Is Cold Calling Dead?”

Ramesh Yadav says:

August 3, 2022 at 5:31 pm

Thank you for writing this blog post! I’m a customer care rep and I was searching for an article on pro tips to enhance my skills further. Your platform was exactly what I was looking for! It is very helpful, and it really helped me in updating my knowledge and skills for my personal growth.

Latest posts

A Guide to WhatsApp Business API in 2024

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

unveiling india's premier Cloud Call Center Service

How I find Cloud Call Center Service in India

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

Crafting Exquisite Experiences: Elevating Customer Service in Retailing

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

More like this

A Guide to WhatsApp Business API in 2024

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

How I find Cloud Call Center Service in India

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

Crafting Exquisite Experiences: Elevating Customer Service in Retailing

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

Cloud Call Center Solutions: Streamlining Customer Engagement

In today’s fast-paced business landscape, customer engagement stands as the cornerstone of success. With the advent of cloud-based call center […]

the multiple icons representing the Can Call Center Solution Providers Transform Your Business

Exploring Potential: Can Call Center Solution Providers Transform Your Business?

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

D2C Cart Abandonment Solutions for Furniture and Home Furnishings

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

D2C Cart Abandonment Solutions for Books and Literature

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

D2C Cart Abandonment Solutions for Fitness and Sports Equipment

Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]

D2C Cart Abandonment Solutions for Art and Crafts

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

D2C Cart Abandonment Solutions for Jewelry and Accessories

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

D2C Cart Abandonment Solutions for Automotive Industry

Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]

D2C Cart Abandonment Solutions for Sports and Outdoor

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

D2C Cart Abandonment Solutions for Pet Supplies

Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]

D2C Cart Abandonment Solutions for Baby and Kids Brands

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

D2C Cart Abandonment Solutions for Personal Care and Hygiene

Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]

D2C Cart Abandonment Solutions for Food and Beverages

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

D2C Cart Abandonment Solutions for Electronics and Gadgets

Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]

D2C Cart Abandonment Solutions for Health and Wellness

Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]

D2C Cart Abandonment Solutions for Home and Decor

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

D2C Cart Abandonment Solutions for Cosmetic Brands

Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]

D2C Cart Abandonment Solutions for Beauty and Personal Care

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

D2C Cart Abandonment Solutions for Fashion and Apparel

2. Streamlined Checkout Process: Ease the checkout process by minimizing the number of steps and form fields required. Enable guest […]

D2C Cart Abandonment Solutions for Outdoor and Adventure

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

Whatsapp bot for D2C Customer Support

Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]

Whatsapp Automation for D2C Sales

Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]

D2C Customer Support Automation

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

D2C Customer Support: Providing Exceptional Service for D2C Brands

Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]

Cross-Selling Solutions for D2C Ecommerce Brands

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

Upselling Solutions for D2C Ecommerce Brands: Boosting Revenue through Strategic Techniques

Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]

Average Order Value Solutions for D2C E-commerce Brands

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

Cart Abandonment Solutions in Amritsar: Strategies to Recover Lost Sales

Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]

Cart Abandonment Solutions in Ludhiana: Strategies to Optimize Conversions

“Abandoned carts are lost opportunities, but with the right strategies, you can turn them into successful conversions.” Cart abandonment is […]

Cart Abandonment Solutions in Rajkot: Strategies to Optimize Conversions

Cart abandonment is a common problem for e-commerce businesses in Rajkot, Gujarat. This remark is used when a customer adds […]

Cart Abandonment Solutions in Jamshedpur: Strategies to Drive Conversions

“Every abandoned cart represents a missed opportunity, but with the appropriate approaches, you may convert them into customers. The problem […]

Cart Abandonment Solutions in Agra: Strategies to Drive Conversions

You realize how annoying it may be for customers to abandon their shopping carts empty if you own an online […]

Cart Abandonment Solutions in Guwahati: Insightful Strategies for Boosting Conversions

E-commerce businesses commonly experience the issue of cart abandonment in Guwahati, Assam. This expression is used when a customer adds […]

Cart Abandonment Solutions in Chandigarh: Insightful Strategies for Boosting Conversions

Cart abandonment may be an annoying problem for online stores in Chandigarh, Punjab. Customers that add items to their online […]

Cart Abandonment Solutions in Faridabad: Strategies to Optimize Conversions

You recognise the annoyance of cart abandonment as an owner of an online store in Faridabad, Haryana. When shoppers put […]

Cart Abandonment Solutions in Greater Noida: Strategies to Optimize Conversions

For e-commerce companies in Greater Noida, cart abandonment is a real concern. It describes the scenario in which customers add […]

Cart Abandonment Solutions in Coimbatore: Boost Conversions with Effective Strategies

If you own an online store in Coimbatore, Tamil Nadu, you’re likely well aware of the problem of cart abandonment. […]

Cart Abandonment Solutions in Vadodara: Boost Conversions with Effective Strategies

E-commerce companies in Vadodara, Gujarat, frequently struggle with cart abandonment. It happens when shoppers add items to their online shopping […]

Cart Abandonment Solutions in Patna: Boost Conversions with Effective Strategies

Cart abandonment is a problem that e-commerce companies in Patna, Bihar, frequently encounter. It describes the scenario in which customers […]

Cart Abandonment Solutions in Bhopal: Boost Conversions with Effective Strategies

In Bhopal, Madhya Pradesh, e-commerce enterprises frequently struggle with cart abandonment. It happens when users add items to their online […]

Cart Abandonment Solutions in Indore: Effective Strategies to Boost Conversions

In Indore, Madhya Pradesh, e-commerce companies struggle with cart abandonment. When a client adds items to their online shopping carts […]

Cart Abandonment Solutions in Ghaziabad: Effective Strategies to Boost Conversions

If you own an online store in Ghaziabad, Uttar Pradesh, you know how frustrating cart abandonment can be. Customers that […]

Effective Strategies for Cart abandonment solutions in Nagpur

You may have felt frustrated by cart abandonment as an online store owner in Nagpur, Maharashtra. Customers that add items […]

Effective Strategies for Cart abandonment solutions in Kanpur

Cart abandonment is a problem that e-commerce businesses in Kanpur, Uttar Pradesh, often encounter. When a customer adds items on […]

Cart abandonment solutions in Gurugram: Effective Strategies

The issue of cart abandonment is one that e-commerce companies in Gurugram, Haryana, often face. It happens when consumers add […]

Cart abandonment solutions in Noida: Effective Strategies

The issue of cart abandonment is one which e-commerce businesses in Noida, Uttar Pradesh, often encounter. It happens when users […]

Cart Abandonment Solutions in Lucknow

Cart abandonment is a problem that e-commerce Businesses in Lucknow, Uttar Pradesh, regularly face. When a customer adds items to […]

Cart Abandonment Solutions in Surat

The problem of cart abandonment is one which Surat’s online Shoppers frequently facing. Sales opportunities are lost when potential clients […]

Cart Abandonment Solutions in Jaipur

Cart abandonment is a common challenge faced by e-commerce businesses in Jaipur, just like in any other part of the […]

Cart Abandonment Solutions in Kolkata: Recover Lost Sales and Optimize Conversions

Are you having issues with cart abandonment at your Kolkata business? Customers who add things to their shopping carts but […]

Cart Abandonment Solutions in Ahmedabad : Effective Strategies

Do your customers leave their shopping cart vacant before making a purchase? For businesses in Ahmedabad, the large city in […]

Cart Abandonment Solutions in Chennai: Maximize your revenue.

Do you ever notice why shoppers leave their carts prior to finishing a purchase? The common Difficulty of “cart abandonment” […]

Cart Abandonment Solutions in Hyderbad: Strategies to Recover Lost Sales

Businesses operating in Hyderabad, the Big city in India known for its dynamic marketplaces, Regularly face an issue of cart […]

Cart Abandonment Solutions in Pune: Strategies to Recover Lost Sales

Businesses operating in Pune, the Big city in India known for its dynamic marketplaces, Daily facing the problem of cart […]

Cart Abandonment Solutions in Bangalore: Recover Lost Sales and Optimize Conversions

Cart abandonment is one issue businesses frequently face in Bangalore, India, India’s Silicon Valley. Customers who put products in their […]

Cart Abandonment Solutions in Mumbai: Strategies to Recover Lost Sales

Many companies that often deal with cart abandonment have offices in Mumbai, one of India’s largest commercial centers. When consumers […]

Cart Abandonment Solutions in Delhi NCR: Strategies to Recover Lost Sales

Customers who add things to their carts but leave before checking out present a big difficulty for businesses in the […]

D2C Purchase Abandonment – Best Strategies To Optimize

By cutting out conventional middlemen and marketing directly to clients, direct-to-consumer (D2C) firms have transformed the retail sector. However, D2C […]

Purchase Abandonment and Conversion Optimization: Strategies to Recover Lost Sales

Purchase abandonment is an everyday issue in every aspect of e-commerce that may have a big effect on your revenue. […]

Purchase Abandonment Analysis and Insights

Purchase abandonment is a problem that many businesses deal with. Customers start the purchase procedure but abandon it before finishing […]

Purchase Abandonment Email Campaigns: How to Win Back Lost Customers

Purchase cancellation is an annoying truth. Customers frequently add things to their shopping carts but then exit the website before […]

Discover Effective Purchase Abandonment Recovery Strategies

Purchase Abandonment Recovery Strategies: How to Win Back Lost Customers

Purchase abandonment is a frequent and unpleasant problem for businesses in the fiercely competitive world of e-commerce. Customers frequently add […]

Purchase Abandonment Solutions: How to Recover Lost Sales and Boost Conversions

In the competitive landscape of e-commerce, attracting visitors to your online store and persuading them to make a purchase is […]

How to Reduce Purchase Abandonment: Strategies to Improve Conversions

For e-commerce companies wanting to boost their rate of conversion and revenue, lowering sale abandonment is a critical objective. Customers […]

How to measure purchase abandonment?

To better understand their clients and online purchasing operations, businesses must analyze purchase abandonment. The deal is considered as having […]

Why should you measure purchase abandonment?

Measuring purchase abandonment is a crucial step for companies operating in the e-commerce arena. Buy desertion is the procedure of […]

Top 10 Reasons for Purchase Abandonment: Understanding Customer Behavior

E-commerce businesses commonly deal with the issue of purchase abandonment. The act of customers abandoning their ambitions to complete a […]

What is Purchase Abandonment?

Purchase abandonment occurs when customers decide not to complete a transaction after first showing interest or adding items to their […]

Checkout Abandonment Statistics in 2023: Understanding the Current Trends

Online stores throughout the world are still quite concerned about clients fleeing the checkout. It clarifies the circumstance in which […]

Woocommerce checkout abandonment: An ultimate guide to measure & reduce it

Companies may create and manage online stores with WooCommerce, a reputable e-commerce WordPress plugin. Like any other e-commerce platform, WooCommerce […]

Shopify checkout abandonment: An ultimate guide to understand & reduce it

Shopify, a popular e-commerce platform, empowers businesses to create online stores and sell products. Like any other e-commerce platform, Shopify […]

Flipkart Checkout Abandonment: Causes, Impacts, & Strategies for Improvement

Flipkart, one of India’s top e-commerce platforms, suffers from checkout abandonment just as all other online merchants do. Customers are […]

Amazon Checkout Abandonment: Causes, Impacts, and Solutions

All online merchants are affected by the problem of checkout abandonment, including Amazon, one of the biggest e-commerce websites in […]

D2C Checkout Abandonment: Understanding the Challenges and Solutions

Direct-to-consumer (D2C) brands have gained significant adhesion in recent years, offering unique products and customized shopping experiences. However, like any […]

Disadvantages of Checkout Abandonment: The Impact on E-commerce Businesses

Checkout abandonment is a common challenge faced by e-commerce businesses that can have several disadvantages. When customers initiate the checkout […]

Abandoned Checkout Emails: Effective Strategies to Recover Lost Sales

Abandoned checkout emails, also known as cart abandonment emails, are an important tool in the field of e-commerce businesses. These […]

What Is a Good Checkout Abandonment Rate? Benchmarks and Industry Standards

Regulating a good checkout abandonment rate can be a challenging task for e-commerce businesses. The ideal abandonment rate rests on […]

What Does Checkout Abandonment Mean in E-commerce? The Concept and Implications

Checkout abandonment is a term commonly used in the field of e-commerce to describe a situation where customers initiate the […]

The Impacts of Reducing Checkout Abandonment: Benefits for E-commerce Businesses

Decreasing checkout abandonment is an important objective for e-commerce businesses seeking to expand their conversion rates and drive revenue growth. […]

How to Reduce Checkout Abandonment: Strategies for Improving Conversion Rates

Reducing checkout abandonment is an important objective for e-commerce businesses aiming to maximize their conversion rates and increase sales. By […]

How to Measure Checkout Abandonment: Key Metrics and Strategies

Measuring checkout abandonment is crucial for e-commerce businesses who seek to optimize their conversion rates and improve the overall effectiveness […]

The Importance of Measuring Checkout Abandonment

Why Should You Measure Checkout Abandonment? The Importance and Benefits

Calculating checkout abandonment It is an essential practice for businesses aiming to optimize their conversion rates and maximize revenue. It […]

Top 10 Reasons of checkout abandonment:Understanding Customer Behavior

Checkout Abandonment It is a resolute challenge for e-commerce businesses, impacting their conversion rates and overall success. To mark this […]

Cart Abandonment Statistics in 2023: Understanding the Latest Trends

In the ever-evolving world of e-commerce, cart abandonment extends to be a significant concern for businesses. Understanding the latest cart […]

What is Checkout Abandonment? Understanding the Phenomenon and Its Impact

Checkout abandonment is a phrase used in e-commerce to describe a process where customers initiate the checkout procedure but do […]

What is a Good Cart Abandonment Rate?

Cart abandonment is a common challenge faced by online businesses. It refers to the situation where customers add products to […]

Flipkart Cart Abandonment: Understanding and Strategies to Reduce It

In the dynamic world of e-commerce, cart abandonment has become a pressing interest for online retailers. Flipkart being one of […]

Amazon Cart Abandonment: An Ultimate Guide to Measure & Reduce It

In this highly competitive e-commerce landscape, cart abandonment has emerged as a consequential challenge for online retailers. Amazon, being one […]

Nailing down the top 5 disadvantages of cart abandonment

Online shopping has inflated in popularity in today’s digital age. Yet, the problem of cart abandonment comes with the growth […]

Abandoned cart email

You can get profit from sending cart abandonment emails to customers who haven’t finished. “If you’re serious about increasing sales, […]

How to Do Cart Abandonment Recovery?

How Do You Restore Abandoned Carts more Effectively than your Competitors? You might be shocked by your high cart abandonment […]

Magento cart abandonment effects and How to overcome them

What is Magento Cart abandonment? Magento cart abandonment is when a customer adds items to its cart in a Magento […]

How to do Woocommerce cart abandonment Recovery

What is WooCommerce Cart abandonment? WooCommerce cart abandonment is when a customer adds items to their cart in a WooCommerce […]

Shopify cart abandonment and Top 10 ways to reduce it

What is Shopify Cart abandonment? When a customer adds items to their cart on your Shopify store but then fails […]

How to use personalization to improve cart abandonment rates

Cart abandonment is a common challenge faced by e-commerce businesses, but personalization has emerged as a powerful strategy to tackle […]

Why should you measure cart abandonment?

By understanding and analyzing cart abandonment data, businesses can earn valuable insights, identify improvement areas, and implement effective strategies to […]

D2C Cart abandonment: Solutions to reduce it

Cart abandonment is a significant issue for businesses in the field of Direct-to-Consumer (D2C) e-commerce. Customers adding items to their […]

Cart Abandonment vs. Checkout Abandonment: Understanding the Difference

Cart vs Checkout abandonment Cart abandonment and checkout abandonment are two key concepts in the world of e-commerce that have […]

How to Reduce Cart abandonment Rate

Reducing Cart Abandonment Rate Companies trying to boost their conversion rates and increase sales in the world of e-commerce face […]

Shopping Cart Abandonment Rate

What is the Shopping Cart abandonment rate? When a number of customers add products to their carts but then leave […]

Top 10 Reasons of Cart abandonment

Cart abandonment It is a frequent challenge faced by e-commerce businesses. It refers to the act of customers abandoning their […]

What is Cart Abandonment?

Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]

The Power of Customer Service: How It Shapes Brand Loyalty and Reputation

Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]

How Tracking KPIs Can Drive Growth & Improve Results: Unlocking the Power

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

Mastering the Art of Customer Conversion: Expert Insights and Proven Methods

Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]

Why KPIs are Key: The Importance of Meaningful Business Performance Evaluation

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

Boost Your Business Performance: A Comprehensive Guide to KPIs and Growth

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

Building Customer Loyalty: 6 Major Advantages of Outsourcing

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

Delivering Great Customer Service: The Importance of a Reliable Call Center System

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

The Importance of Exceeding Customer Expectations in Today’s Competitive Market

Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]

Streamlining Customer Service: How Cloud Call Centers Benefit Your Business

Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]

Meeting and Exceeding Customer Expectations: A Guide for Businesses

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

Stay Ahead of the Game: How to Adapt to Changing Customer Expectations in the Digital Age

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

Create an Effective Omnichannel Customer Engagement

Creating, Implementing & Managing an Omnichannel Customer Engagement Strategy for Success

Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]

All You Need to Know About Omnichannel Customer Engagement

Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]

Need of Omnichannel Customer Engagement for Your Business

5 Reasons Your Business Needs Omnichannel Customer Engagement

Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]

Navigating the Complexities of Omnichannel Customer Engagement

Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]

10 Prime Benefits of Omnichannel Customer Engagement for Companies and Consumers

Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]

The Future of Sales Forecasting: 5 Predictions That You Must Know

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

What Is Digital Customer Experience? (The Ultimate Guide for 2024)

Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]

Top 5 Ways To Grow Digital Customer Experience For Businesses In India

Author Profile Rajesh Ramachandran Expertise in regulatory and product compliance with over 15+ years of industry experience. Rajesh is an […]

challenges ahead an insider's perspective

Top Marketing Challenges Of 2023: How You Can Be Prepared – Part 2

Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]

business preparation for marketing challenges

Top Marketing Challenges Of 2023: How You Can Be Prepared – Part 1

Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]

7 Simple Ways To Keep Customers Coming Back For More (And It’s All Free!)

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

The Role Of Customer Service In The Healthcare Sector

Customer service is vital to the success of any business, but in the healthcare industry, it’s even more important. Healthcare […]

5 Ways To Improve Your B2B Customer Service And Reduce Churn

The blog provides 5 ways to improve your B2B customer service and reduce churn. The possibilities of successful improvement in […]

What Will Marketing Automation Look Like In 2022? Here Are 6 Trends

What Will Marketing Automation Look Like In 2024? Here Are 6 Trends

Automation has been an accelerating buzzword in the business world over the last decade. There are many different types of […]

Unhappy Customers: How to Win Them Back

How often do you experience unhappy customers? Poor service, wrong product delivery. Sometimes the little things make a huge difference […]

How To Build A Customer-Focused Culture: 5 Tips For Success

In the era of customer-focused culture, every company needs to think about what customers want, and what kind of products […]

The Impact of Agent Experience On Customer Experience

Customers are more than loyal to the channel they perceive as ‘solving’ their needs. In an emotionally charged competitive market, […]

7 Most Common E-commerce Challenges That Contact Centers Can Help Solve

If so, you may want to consider using call centres to help solve some of your challenges. Call centres can […]

The Importance Of Contact Centers In Reducing RTOs

Return to Origin Rates has been stretched so tight in e-commerce that all attempts are now on to reduce, if […]

7 Simple And Proven Tips For Becoming A Successful Affiliate Marketer

While spreading the word with affiliate marketing might seem like a complicated process, it can actually be surprisingly simple! In […]

Why These 6 Gaps Are Killing Your Omnichannel Customer Support?

Customer service has changed over recent years – businesses in every industry, from food delivery to e-commerce, have realized that […]

When Shopping Carts Abandon You: 8 Tips To Reduce The Chances

It’s difficult to keep one’s fingers on the pulse of the e-commerce industry these days, as it constantly shifts and […]

Your Call Center Isn’t as Effective as it Could Be, Especially in Retention of Customers – Part 2

In the second part of this blog post, we’ll be talking about the rest of the issues that can make […]

5 Reasons Why Your Call Center Isn’t as Effective as it Could Be Especially in Customer Retention – Part 1

In any business, customer retention is key to maintaining a positive reputation and keeping your numbers up. If you’re struggling […]

Why Are Businesses Shifting To Cloud Telephony?

Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]

5 Commandments Of A Good Customer Support Agent -Part 2

In the first part, we went over the five best commandments of a good customer support agent. Now, we’re going […]

5 Commandments Of A Good Customer Support Agent-Part 1

Being a good customer support agent is like being a good artist and a good scientist rolled into one! You […]

What Should You Do If A Prospect Says “I’m not interested”? – Part 2

Part 1 of this series gave some great tips for what to do when a prospect says they’re not interested. […]

What Should You Do If A Prospect Says “I’m Not Interested”? – Part 1

Sales is always a challenging task, but it can be even more difficult when you’re trying to convince someone to […]

10X Your ROI With These Proven Digital Marketing Strategies CURATED for Beauty Industry

Beauty brands have always relied on word-of-mouth marketing to drive sales. But with the explosion of social media, there’s a […]

9 Things You Can Do To Stand Out In The Online Marketplace With Your Beauty Brand

Increasing customer retention rates by just 5% can increase profits by between 25% and 95%. (Bain and Company) Factoring in […]

How to Drive Customer Loyalty in Beauty and Cosmetics Industry

Customer loyalty is king for any business. Ensuring you have a loyal customer base is important for many reasons. It […]

Top 10 Essential Customer Experience Trends For Beauty & Cosmetic Brands In 2022 & Beyond

The beauty and cosmetics industry is always changing, and keeping up with the latest trends can be a challenge. But […]

How To Build A Powerful Omnichannel Strategy For Beauty Brands

Remember that not every customer wants to engage with your brand through the same digital channels. Just because someone browses […]

7 Amazing Omnichannel Marketing Examples for Beauty Brands

Omnichannel marketing is about providing a seamless customer experience across all channels. And, while it can be a challenge to […]

11 CX Pitfalls That Are Destroying Your Beauty Brand

The beauty industry is expected to have a bright future, with global sales reaching $131 billion by 2026. This is […]

Influencer Marketing- The Secret to 10X More Traffic & Growth

You may have noticed that over the past few years, there has been a growing trend of beauty and cosmetic […]

How Beauty Brands Can Improve And Expand Reach In 2022

How Beauty Brands Can Improve And Expand Reach In 2024

In business, the term “customer acquisition” refers to the process of attracting and converting new customers. Customer acquisition can be […]

Why Is Emotional Intelligence Important For Customer Care Representatives?

Being able to understand your customers and respond to them based on their needs is a crucial skill in the […]

Training for Customer Service: A Complete Guide

With the 24/7 customer service culture that pervades today’s world, it’s no wonder that so many people are looking to […]

Customer Success Training: What, When and How to Get Effective Results

Businesses of all sizes are increasingly looking to customer success training as a key ingredient in their continued success. Customer […]

Are Google Ads Worth It? Key Reasons To Try Them

The world of online advertising seems to change every day, and not always for the better. Because of this, new […]

What Is Customer Onboarding? A Basic Guide

In our previous blog on customer onboarding, we discussed how to make the onboarding process smooth for your customers. So, […]

Are You Making These Sales Management Mistakes and not getting results?

Do your sales managers have a solid grasp on how to kick-start your sales team? Your sales staff is underperforming […]

Top Customer Acquisition Mistakes That Will Kill Your Company (Part 2)

Let’s be honest: there is a lot of competition when it comes to businesses trying to acquire new customers. By […]

Top Customer Acquisition Mistakes That Will Kill Your Company (Part 1)

It’s no secret that customer acquisition is one of the most important aspects of a business’ success. But making the […]

Customer Awareness In Your Small Business: Easy Ways To Do It

Customer relationships are a critical part of small business success. A customer’s satisfaction is the key to any business owner’s […]

The Best Ways To Implement A Customer Onboarding Process

Onboarding is one of the most important steps in crafting a successful customer relationship. It’s the process of introducing new […]

Up-Selling & Cross-Selling: Why & How You Should Be Doing It?

Cross-selling and up-selling are two tactics that can help your business grow by using internal marketing. If you’re unfamiliar with […]

How To Make Sure Your Emails Get Delivered In 2022

How To Make Sure Your Emails Get Delivered In 2024

Cold email deliverability is a tricky thing to master! It’s one thing to send out a cold email and it’s […]

8 Signs You Need Help With Customer Support (And How To Fix It)

Running a business is hard enough without having to worry about customer support. But if you find yourself struggling to […]

How Chatbots Boost Conversion and Reduce Your Cost

Chatbots have been around for a few years now, but they’ve only recently become more popular. The chatbot industry has […]

8 Simple Ways You Can Address a Customer Complaint Like A Pro

“About three-quarters of consumers who give a company a “very good” CX rating are likely to forgive a company for […]

Organic Ways to Boost Employee Engagement in Customer Support

Customer support may be one of the least appreciated departments in any business, but there is no denying that it […]

Do’s and Don’ts of Using Social Media For Customer Service

Do you want to improve your customer service skills? Do you feel like you could be doing a better job […]

Tips To Boost Customer Service In Retail

Retail customer service is a key part of any successful business. There are many tips and trends in delivering Retail […]

Retail Customer Service Trends That You Need To Know

Every year, the retail industry is moving towards advanced technology solutions while trying to achieve a better customer experience. Customer […]

Tips for Using Social Media for Customer Service

Customers are using social media to voice their opinions, complaints, and concerns. Customer service and social media go hand in […]

Easy Tips on How You Can Improve Your Customer Retention Strategy

The question is: can you improve your customer retention strategy? We’ll take a look at some of the best ways […]

Factors to Consider When Choosing a Customer Service Agent

Customer service is a vital part of any business. The reason is simple: people will only stay loyal if they […]

7 Customer Acquisition Growth Hacks For Success

A customer acquisition strategy is one of the most important pieces of your growth puzzle. Without a competitive strategy in […]

Practical Ways to Boost Your Business Via Customer Support

“Ease your customers’ pain.” – Hazel Edwards. This quote simply describes how important it is to be there for your […]

Tips, Tools & Tactics to Build a Profitable Customer Acquisition Engine

Wondering how to get more customers for your business? This blog has the answers you have been looking for. We […]

The Customer Is Always Right: An Honest Discussion

Customer Service is a craft that often requires an understanding and respect for the customer. This means being able to […]

How Do You Measure The Success Of Your Sales Funnel? These Metrics Can Help

One of the most important aspects of any business is ensuring that its sales funnel is effective. Selling products and […]

What Is A Sales Funnel, And Why Would I Need One?

What Is The Benefits Of Sales Funnel And Why Would I Need One?

In Part 1, What as a sales funnel and how to create a sales funnel but now it’s time for […]

How Sales Agents Can Help You Hit Your Number?

A good sales agent is an indispensable part of a team for any business. When your sales agents are doing […]

What Is A Sales Funnel And How To Create A Sales Funnel ?

Author Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]

How to Manage the Customer Lifecycle? Fundamentals to Know!

You plant a tree and hope that it grows well and one day there will be fruit or flowers on […]

Are You on a Path to Choose the Right CX Partner? Here’s the Ultimate Guide

While customer support is, at first glance, an area that many think of as being fairly simple – this is […]

9 Reasons Why Ticket Management Software Is A Must Have

For most businesses and organizations, customer support is a top priority. You want to ensure your customers are not only […]

What is Ticket Management Software? Most imp things to look for!

A satisfied customer is better than an excited one! Make your customers happy and satisfied by facilitating a smooth communication […]

Customer Lifecycle Management Approach – Why is it a game-changer?

As a business owner, you probably know that customer lifecycle management (CLM) is the process of managing the interactions your […]

How to drive your business higher ROI with customer service

How Customer Service Can Drive Your Business Higher ROI

Improving the customer service experience for your customers is a critical component of creating a positive brand image and driving […]

How To Be A Better Customer Support Manager? Tips and Tricks That Will Help You Stay Ahead

Managers will come across various issues and obstacles as they navigate their new positions – a blog that debunks these […]

What is Customer Service, and What Are the Top Tips for Improving it?

“Excellent customer service is the number one job in any company! It is the personality of the company and the […]

4 Simple Ways To Improve The Ease And Effectiveness Of Customer Satisfaction Surveys

4 Simple Ways To Improve The Effectiveness Of CSAT Surveys

Survey Monkey found that 85% of customers are likely to give feedback when their experience was positive and 81% will […]

8 Ways Your Customers Can Become Loyal

According to Invesp, 44 % of companies admit that they focus more on getting new customers instead of retaining the […]

How to Reduce Customer Churn in Your Business

Customer churn is a term that refers to the number of customers lost from a company. Understanding why this occurs […]

8 Key Challenges of Managing Customer Support

70% of buying experiences are based on how the customer feels they are being treated (McKinsey & Company). The above […]

7 Top Trends You Need to Know About Customer Service in 2022

7 Top Trends You Need to Know About Customer Service in 2024

“Just having satisfied customers isn’t good enough anymore. If you want a booming business, you have to create raving fans.” […]

How to Get Started with Effective Customer Support: A Step-By-Step Guide

Customers are one of the most important components and resources of a business. To be successful, they need to know […]

How Customer Support Promotions & Discounts can Increase Your Loyalty (5 Ways)

Since the dawn of time, one of the most significant functions of a customer service department has been handling customer […]

Why Do Companies Need a Chatbot And How Do You Select The Right One?

Chatbots are computer programs that can converse with humans in natural language. They are used by companies to interact with […]

8 Effective Tips For Perfect Customer Support Ticket Writing

Author Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]

Don’t Miss out on these Five C’s of the Best Customer Experience

“Every day we’re saying, ‘How can we keep this customer happy?’ How can we get ahead in innovation by doing […]

Retaining Customers: 5 Mistakes Companies Make

There’s nothing more important for a business than keeping its current customers, but unfortunately, this is often the part of […]

8 Email Follow-up Templates That Get Replies

Do you know the feeling when you present your proposal and align the meetings but nothing happens? You’re not alone. […]

How To Write An Effective Email That Your Target Audience Will Open

Are you looking for an email marketing template that works well for customer support? Look no further! Creating an email […]

Deadly Mistakes That Customer Support Managers Make

Customer support managers are tasked with solving problems for their customers, but unfortunately, this isn’t always easy. Sometimes customer support […]

7 Stellar Ways You Can Use Email Marketing To Grow Your Business

Email marketing is one of the most effective ways to communicate with customers and build a sense of trust between […]

How to Build a Great Customer Support Team?

“If the company’s customer service is excellent, 78% of consumers will do business with a company again after a mistake.” […]

5 Tips On How To Avoid Social Media Fiascoes – And What To Do When You Hit Them

Social media has been a blessing and a curse for customer support. It allows you to provide customer support faster […]

6 Incredible Benefits From A Superior Customer Service Training Program

According to HubSpot Research, 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. […]

Planning your CX Roadmap Effectively in 2022 & Beyond

Planning your CX Roadmap Effectively in 2024 & Beyond

The only way to sustainably grow your business is by investing in your customer support. Yet most businesses fail because […]

How Artificial Intelligence is Impacting Customer Service

The blog post talks about how artificial intelligence is being used in call centers, and how it will impact customer […]

Mobile CRM is the Future of Business, Here’s Why?

According to Fortune Business Insights, Customer Relationship Management (CRM) was valued at $52.64 billion in 2020. Pandemic effects in the […]

8 Reasons Why You Need Cloud Telephony In Your Business

“The global cloud telephony service market is expected to reach US$ 65.10 billion by 2030 during the forecast period from […]

What Is A CRM? What Are The Benefits Of A CRM? How To Grow Better With A DIAL CRM Software?

The world has seen an explosive rise in the popularity of cloud-based software, and Dial CRM is one example. A […]

6 Simple Tips To Increase Your Business Revenue With Call Centre Solutions

Running a call centre is not just about keeping your customers happy. It’s also about keeping your sales high. In […]

5 Easy Ways To Maximize Customer Experience With Omnichannel

Stephen Covey, the author of ‘The 7 Habits of Highly Effective People’, said that successful people are always working on […]

How Sales Goal Trackers Can Make Your Business More Profitable

As Mark Hunter says: “It’s not about having the right opportunities. It’s about how you handle the right ones.” When […]

Tips For Writing Effective Meeting Minutes

5 Deadly Mistakes to Avoid When Writing Meeting Minutes

“One of the greatest failures of every generation is that it refuses to read the minutes of the last meeting.” […]

How to Deliver an Irresistible Sales Pitch

As Jacquelyn Smith, Forbes says, “A successful sales pitch isn’t a monologue. It’s a dialogue.” An effective sales pitch is […]

Most Imp Metrics for Service Desks and Internal Help Desks

What is a Service Desk? Service desks, help desks, or support desks all refer to departments that provide help to […]

The Business Impact of Customer Service on Customer Lifetime Value

The impact that customer service has on a business is something that often gets overlooked. Customer service is often seen […]

Customer Service Distinction Between Gen-Z and Millennials

As of now, nobody’s sure what will happen when these two generations – one, who never expects companies to pick […]

Critical Ways To Keep Your Customer Data Safe (And 3 Reasons Why You Should)

Customer data is a valuable business asset. You must build an effective customer data management strategy to protect that asset. […]

6 Killer Help Desk Tips – How To Create An Amazing Help Center

A help center is your lifeline to customers. While building one is *not* a straightforward process, here are key points […]

4 Most Effective Tips For Customer Interactions That Can Improve Your Business

Every business has customers and every business has the chance to improve its business by growing its customer base. Since […]

Effective Steps To Increase Customer Focus At Your Business

Do you know if your business has a customer focus? Although it might seem like a difficult question to answer, there […]

What Is Sales CRM And How Can It Improve Your Business?

Author Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]

What Is Customer Experience? Why It Is Important & How To Improve CX Strategy?

What Is Customer Experience? Why It Is Important And How To Improve Your CX Strategy?

You might think that creating the “ultimate customer experience” is all about making sure your customers are happy. If a […]

Let's Talk About Pricing And How To Communicate It To Your Customers

How to Communicate a Price Increase to Your Customers?

Keeping prices competitive is essential for any business. Having this information can make the difference between having a successful business […]

What is BPO & What does It do? Prime Benefits of Automating BPO Operations

As any business grows and expands, it’s common to focus on scaling operations. Certainly this is true, but sometimes companies […]

How Customer Satisfaction Creates New Opportunities for Your business?

No matter how much you love your product, your customers will always know better than you. Learn to listen and […]

Learn How Customer Retention Grow your Business Revenue and Loyalty

Sometimes, companies will promote themselves as experts in customer retention, but what does this mean? Customer retention is the main […]

Listening to Customers: Why & How?

“Listen to your customers before they listen to your competition.” – Julian Hall When was the last time you looked […]

What is Abandonment Rate? Top 7 Ways To Improve Abandonment Rate

What is Call Abandonment Rate? Top 7 Ways To Improve Call Abandonment Rate

Lost sales and lower-income are not the only indicators of abandonment. Abandonment even results in a loss of clients for […]

How to Secure Customer Loyalty: A Discussion About Customer Churn

If you are in charge of retaining your company’s customers, you know the feeling of sadness when you hear customers […]

Customer Courtesy: Proven Ways to Make It a Success

“Your most unhappy customers are your greatest source of learning.” – Bill Gates A customer is the backbone of every […]

What’s the difference between Chatbots and Conversational AI?

In the past few years, businesses were falling all over themselves to get a chatbot up and running for their […]

Customer Churn vs Retention: How do they differ?

You’re doing all the right things. You’re friendly, you’re responsive, you’re on top of customer issues and you’re constantly delivering […]

A Guide to Providing Excellent Social Media Customer Service

Author Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]

Understanding Key Performance Indicators (KPIs) for Customer Service

Customer service KPIs (Key Performance Indicators) are the tools that help you understand how your customer service is performing. KPIs help you identify if you’re meeting your business goals, how well your agents are performing, and how your customer satisfaction is trending. They’re important because they provide actionable data you can use to improve your customer service.

How to Calculate and Improve Customer Lifetime Value (CLTV)?

Let us say that you own nothing but sheep. So one day you are out grazing the flock and all […]

Strategies to Increase Customer Retention

No matter what industry your business is in, every business has the same goal: Keeping your Customers! Customer retention is […]

How to Increase Revenue and Productivity Using Ticketing Systems?

An effective ticketing system tracks and manages customer interactions, and makes it easier for support departments to manage their efforts. Data gleaned from these help agents provide personalized service and streamline operations, which helps support staff coordinate their efforts and automate tedious (and often time-consuming) tasks, facilitating both personalized service and faster resolution.

Sales qualified lead (SQL): What is It and How is It Important?

Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]

How E-Commerce Brands Can Improve Customer Experience in 2022

E-Commerce Brands Can Improve Customer Experience in 2024

Globally, the E-Commerce Market is expected to reach USD 16,215.6 billion by 2027, growing at a CAGR of 22.9% during […]

How to Increase Customer Retention in 2022

How to Increase Customer Retention in 2024?

Organizations need a resilient strategy for customer retention that makes sense in relation to current market conditions. Many companies are already prioritizing customer experience as it can be more profitable, yet it is still important for organizations to look ahead and identify any changes coming ahead of competitors in the market, who might not have made the same move yet.

All About CX – Trends, Opportunities and Overview

All About CX – Trends, Challenges, Opportunities, and Overview!

“Customer experience” has been an important aspect of business marketing strategy since the beginning of the 21st century. Businesses have been shifting towards a “customer-first” mentality, where their goals align with improving customers’ happiness and satisfaction by taking into consideration all that they think and feel, rather than focusing solely on financial gains. To achieve this customer-centric approach, businesses have taken advantage of technologies to determine customer emotions at a deeper level.

How Your Lead Response Time Killing Your Sales?

On the whole, it is best to be quickly responsive when it comes to consistently responding to leads. Ready responsiveness helps expedite client requests, which will save you money on several levels. You’ll have access to a larger pool of customers while keeping uninterested consumers from slipping away and ultimately decreasing your number of potential sales. Please read the blog below that pertains directly to the benefits of kick-starting your lead response times today!

What is Cloud Telephony and Key Benefits of Cloud Telephony

What Is Cloud Telephony and How It Works? Explained

This blog will help you take a closer look at what cloud telephony is and How does Cloud telephony work to benefit your business. It also makes it easier for employees to collaborate, share knowledge, and for companies to track conversations in real-time.

What is the purpose of customer support CRM and how does it work?

Customers are the mainstay of businesses in all industries. Therefore, having a dedicated tool for delivering superior customer service is essential to ensure cordial bond with them for consistent growth.

5 Top Notch Tips to Enhance Customer Engagement and Retention in Insurance Industry

Customer engagement and retention have been a serious concern in the insurance industry. Most companies keep on searching for how to enhance customer engagement in the insurance industry and in this blog post, you can find some of the useful tactics that can help the insurance industry maintain a cordial relationship with its existing customers.

How to Measure Customer Expectations and Improve their Overall Experiences with your Products and Services?

Find the proven strategies for how to measure customer expectations to maintain a positive experience of your customer with your products and services.

Top 5 Strategies To Boost Customer Experience

How can I improve customer experience? Ultimate Guide with top 5 strategies

Customer experience is a key factor in creating a successful brand. When it comes to marketing, then it would not be wrong to say that technology offers us the opportunity to manage the customer experience in several respects.

A Complete Guide on How to Manage Customer Complaints Seamlessly

How to Manage Customer Complaints Seamlessly On Phone, Live Chat, and Social Media?

This guide help you engage & retain your customers with no hassles and make you learn how to manage customer complaints seamlessly for quick resolution.

What is a ticket management software? Top 10 reasons why you should have a robust helpdesk software for complaint management

If you want to delight your customers at every touchpoint, then you need to have a robust ticket management system that offers you omnichannel customer support.

Top 10 trends that’s driving consumer durables market post pandemic

Top 10 Trends that Will Drive Consumer Durables Market Post Pandemic

Many industries have been impacted badly due to the pandemic but, it would be safe to say that the consumer durables industry is showing growth trends from a long-term perspective.

Top 6 Ways to Measure your Customer Satisfaction

Customer satisfaction act as the primary catalyst in pushing a company forward, and ensuring repeat business. However, companies cannot create their customer service strategies based on vague data or few interactions and can only trust quantitative data.

Top 4 CX Challenges in the Consumer Electronics Industry and How to Handle Them

The Consumer Electronics industry in India, which was valued at $10.93 billion in 2019, is expected to reach $21.18 billion […]

10 Best Ways to Deliver Customer Support Excellence in the Consumer Durables Industry

Brands are increasingly focusing to become more customer-centric and elevate the customer experience to improve customer satisfaction, loyalty, and lifetime […]

What are the most Critical – Do’s and Don’t of Customer journey mapping?

If you’re mapping or want to track your customer journey, there are plenty of things to be kept in mind […]

Top 4 Most Critical Questions to Consider when Collecting Customer Data

Here’s 4 Most Critical Questions to Consider when Collecting Customer Data

Customers are the bloodline of any business. Without them, there will be no reason to continue the business. Even more […]

Top 10 Reasons Why You Should Choose Cloud Telephony Solutions for Your Business

No matter how small or big your business is or what it does, voice communication is a critical element of success.

Top 10 Features of Cloud Telephony Solutions

How to close a Sale: Top 5 closing techniques to become a Sales PRO

Sales closing is a make-or-break moment. No matter how hard you work and how well you design solutions for customers, […]

What is Cloud Telephony Solution and How it Works?

Do you want to make your business communications efficient and cost-effective? In this blog, we will explain to you how […]

What is Mobile CRM? How It Helps You In Closing More Deals In Less Time?

If you have a sales team that works on-field or is working remotely to generate sales for you, then you […]

ERP Vs CRM:: Which One is Indispensable For Your Business?

Organizations worldwide often wonder what the difference is between a customer relationship management (CRM) system and an enterprise resource planning […]

Why you can’t do without a CRM and Sales Management system? Top 10 reasons

New technology comes fast and goes, even faster. These days, there’s a new app or widget every week promising to […]

TOP 5 ways to Reduce Customer Care Costs without Compromising Quality

According to research, over 70% of all customers who leave a company for its competition have no problem with the […]

4 Secrets to Retain More Customers

You need to keep updating your customer strategies to ensure that they are happy with your products & services. Everything […]

Are you still ignoring INSTANT INBOUND for your business?

nstant Inbound is a game-changing sales prospecting strategy that enables you to connect with more prospects, faster and allows you to be more productive and make more money.

Are you doing your Lead Prioritization rightly? Here’s Your Complete Guide

Last month, a miracle happened. Your company’s video went viral. Lead volume shot up by 500%. You were pumped and […]

5 Smart ways to convert your Contact Center from cost to profit center

If you ask many business executives, they would say their customer service contact center is a necessary expense and it […]

5 Smart ways to generate more leads for your business

Even if you have the best product in the world, your business is doomed to fail if no one knows […]

Top 5 Trends that will Shape the BPO Sector

During the initial years, outsourcing was only used for basic processes such as data entry and payroll processing. However, as […]

AI for Contact Centers – What should you know?

Customer experience and contact centers, in particular, are great starting points to implement artificial intelligence (AI) solutions since they are a large […]

Customer Service happens when the experience breaks down – Here’s How

Customer Service happens when experience breaks down – Here’s How?

Brands & retailers build better customer service systems by removing the guesswork of what customers want. A SaaS platform for customer engagement combines chat, voice, and social media for one cohesive customer service experience.

TOP 6 Reasons to Invest More in Customer Experience

It’s the age of the customer and the world’s biggest brands are duking it out every day for a greater […]

Have you ensured Positive CX at all touchpoints – Get your checklist

Understanding the various touchpoints you have with your customers is key to delivering memorable customer experience. Once you’ve mapped out your […]

MARKETING AUTOMATION – WHY CRUCIAL FOR YOUR BUSINESS?

As a business head or business owner, you need to find ways to grow your sales and revenue. Exploring different […]

How to Convert your Cold Leads to Warm Prospects – 6 Key techniques

Author Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]

How Lead Qualification Bridge the Gap between Sales and Marketing?

Marketing teams spend a lot of time, effort, and money to create compelling campaigns, optimize them to generate leads, set auto-responders […]

Are you SELLING like a CHAMPION?

This blog help you get the niche and specific Customer winning map by suggesting necessary tools, focus areas and changes to sell like a champion.

10 BEST Email Marketing Practices

Email marketing is one of the most important components of customer engagement. Whether it is a webinar email or a […]

10 Key Sales Statistics that'll Help You to Sell More

10 key sales statistics to help you sell more

We have collected some information, I think very useful information regarding changing scenarios of sales in the times of SM […]

Why startups should consider outsourcing?- Lets check some success stories

If figuring out how to grow and effectively manage an In-House team seems like a huge obstacle and will largely […]

What is the best time to contact your leads?

Research shows that 69% of buyers accepted a call from new salespeople in the past 12 months, and 27% of sellers admit […]

5 ways to Increase Conversion With Customer Service Experience

Providing a stellar customer experience has been a cornerstone of business practically since spending and consumption have existed. However, now […]

5 Most Important Customer Service Reports That You Can’t MISS!

Customer service reports not only provides you an overview of all customer service requests received from your customers, but also […]

Key Steps to Minimize the Risk of Outsourcing

Many companies, including yours, might find outsourcing to be a good idea as there is so much to be gained […]

10 Effective Call Center Operational Performance Strategies

Regardless of the customer’s location, call centers daily play a crucial role in delivering reliable customer experiences. Each call center […]

Consumer needs more Human Interaction from the companies

Human interaction remains a vital component of customer satisfaction, even in the “digital age.” 83% of world’s consumers prefer dealing […]

Customer Service: Is ‘Underpromising and Overdelivering’ Worth the Effort?

Put yourself in the customers’ shoes. How do you gauge the quality of service a company provides? What makes a […]

How to Manage the Customer Experience Post Sales?

The buying experience often gets the most attention in customer service. Conversions are the name of the game for most […]

Linking Organizational Change with Customer Relationship Management

“Your success in life isn’t based on your ability to simply change. It is based on your ability to change […]

Losing out on Revenue due to Poorly Managed Omnichannel Support ?

What is Omnichannel? Wikipedia defines omnichannel as a cross-channel content strategy that organizations use to improve their user experience. Rather than working in parallel, […]

What are you waiting for?

Get started with DialDesk

Tell us about yourself

Create your own personalised Customer winning map

CUSTOMER WINNING MAP

is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.

By clicking this, I accept the terms and conditions & privacy policies.