DialDesk is bouquet of complete customer service & sales management suites, especially designed to meet MSME requirements. Product is a perfect fusion of cloud based Telephony, cloud based CRM & BPO. All three packaged to suit needs of businesses of all size and Sector.
Module helps convert Voice of customer, pertaining to sales or service request, into data and post it onto Cloud CRM, with in-built Business intelligence module. CRM is designed to efficiently track work flow and escalate deviation to designated authorities. Also, customized reports help you with analysis of process/individual output and gives continuous insight of improvement strategy.