• Why DialDesk

DialDesk is bouquet of complete customer service & sales management suites, especially designed to meet MSME requirements. Product is a perfect fusion of cloud based Telephony, cloud based CRM & BPO. All three packaged to suit needs of businesses of all size and Sector.

Module helps convert Voice of customer, pertaining to sales or service request, into data and post it onto Cloud CRM, with in-built Business intelligence module. CRM is designed to efficiently track work flow and escalate deviation to designated authorities. Also, customized reports help you with analysis of process/individual output and gives continuous insight of improvement strategy.

  • Events

Leading Life Style Brand

Situation Our client is:

  • A leading lifestyle brand in the Indian market.
  • They ventured into Indian Market in 1981.
  • Considered to be pioneer in plywood and veneer business segment.

  • Challenges towards Customer Life Cycle Management
  • Unstructured customer services.
  • Undefined TAT for complaint resolution
  • Lack of ‘Complain tracking and feedback update to concerned’ mechanism
  • Resulted irate customers and hence less oriented service staff.
  • Threatening repeat buying pattern or loss of customer base

  • What we ensure
  • 24X7 customer Helpline number
  • Shared CRM for Ticket Management of E/C/R
  • Defined ‘complained type’ wise TAT for resolution.
  • Automated escalations in case of non resolution.
  • Health check & dip stick measures for C-SAT

  • How it works
  • In time resolution – Enhanced Customer satisfaction
  • Enhanced Customer Satisfaction- Enhanced Brand loyalty
  • Enhanced Brand Loyalty- Improved Repeat and Reference Business
  • Improved Revenue & Bottom Line

  • TV Teleshopping

    Situation Our client is:

  • A Pioneer in E- commerce Business platform.
  • Product: - Health care research products & personal care products.
  • Marketing Tools- TV networks, Internet & Newspaper.

  • Challenges The challenges facing were in:
  • Cost of implementing effective Customer support system & data Management Tools into its environment
  • Lack of Expertise in Voice Transaction Management.
  • Lack of data management tool.
  • After Sales Service and relationship management thereof

  • What we ensure
  • 24X7 support Number and End to End Data Base Management Module.
  • Automated enquiry details, with precision on requirement assessment to Sales support Team for effective inventory management & sale enquiry closure
  • Customized C-SAT generation module, through event specific courtesy call & post delivery feedback calls.

  • How it works
  • Opportunity to be reachable to prospects 24x7
  • Precision in information flow- query to closure- leading to faster transaction.
  • Farter Transaction resulted lower cost of Sale closure - Hence improved revenue- from earlier scenario
  • Improved revenue, boosted on lower cost= Improved Bottom Line

  • Leading Retail Chain / Electronic Product

    Situation Our client is:

  • A biggest retail chain in Electronics & Home appliances in Delhi NCR.
  • Authorized distributers & dealers of brands like LG, Samsung, Godrej & Hitachi.
  • Around 400 Sub Dealers in Delhi.

  • Challenges The challenges facing were in:
  • Need was yet to be identified for Centralized customer Query Management Module
  • No tool to priorities and track resolution of Complaints & Requests
  • Difficulty in putting Product manufacturer & customer face to face, in case of Product ECR.
  • Resolution feedback tracking

  • What we ensure
  • 24X7 support number for any query.
  • Point of coordination and status updater for customer & company till the task has been completed.
  • DialDesk CRM ensures timely escalations to higher management in case of non resolution.
  • DialDesk team does courtesy call to customers to check their feedback & share with the right person.

  • How it works
  • Customer satisfaction enhancement.
  • Brand loyalty enhancement.
  • Timely co-ordination.
  • Comfort to customers by giving them 24X7 support.
  • Cost effective service.
  • Instacall back