Use the Right Tone
Maintain a courteous, professional, and professional tone of voice when speaking with the consumer. It is important to remember that your actions represent your employer or company, therefore you should always be aware of what you do and resist the need to take offence at any rudeness from customers.
Maintain an even tone and a cheerful attitude that conveys that you’re receptive to their criticism to handle professional conversations. When responding, for instance, look them in the eye and/or call them by name.
Given the complexity of customer behavior, you may be unaware of all the variables that affect it. You can continue to take a service-oriented approach by being impartial and professional.